Customer Service Representative

Lou Bachrodt Family of Dealerships; Rockford (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, and Vision Insurance

401(k)

Paid Vacation

Employee Discounts

Ongoing Training

Career Growth Opportunities

Job summary

Lou Bachrodt Family of Dealerships is seeking an enthusiastic Customer Service Representative for our Service Department. The ideal candidate enjoys helping customers and working in a fast-paced environment.

The role involves greeting service customers, answering calls, scheduling appointments, and maintaining customer information. We offer competitive compensation along with medical, dental, vision insurance, and career growth opportunities.

Qualifications

• Outstanding customer service and communication skills.
• Positive attitude and strong work ethic.
• Strong organizational and multitasking abilities.
• Basic computer skills.
• Ability to work well in a team environment.

Responsibilities

• Greet and assist service customers.
• Answer incoming calls and schedule service appointments.
• Communicate with customers regarding service needs and vehicle status.
• Maintain accurate customer information in the dealership CRM.
• Follow up with customers after service visits.
• Assist service advisors with customer communication.

Skills

Outstanding customer service and communication skills

Positive attitude

Strong organizational and multitasking abilities

Basic computer skills

Ability to work well in a team environment

Job description

CUSTOMER SERVICE REPRESENTATIVE – SERVICE DEPARTMENT

Lou Bachrodt Volkswagen is looking for an energetic, customer-focused Customer Service Representative to join our Service Department. This position is ideal for someone who enjoys helping customers, staying organized, and working in a fast-paced team environment.

Responsibilities

• Greet and assist service customers
• Answer incoming calls and schedule service appointments
• Communicate with customers regarding service needs and vehicle status
• Maintain accurate customer information in the dealership CRM
• Follow up with customers after service visits
• Assist service advisors with customer communication and administrative tasks
• Help deliver an exceptional customer experience from start to finish

Qualifications

• Outstanding customer service and communication skills
• Positive attitude and strong work ethic
• Strong organizational and multitasking abilities
• Basic computer skills
• Automotive service experience is a plus but not required
• Ability to work well in a team environment

What We Offer

• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Vacation
• Employee Discounts
• Ongoing Training
• Career Growth Opportunities with a Family-Owned Dealership Group

If you are passionate about customer service and want to join a team that values people, process, and professionalism, we want to hear from you.

Apply today and become part of the Lou Bachrodt Volkswagen team!

Thank you!