Customer Experience Specialist — Service

Lou Bachrodt Family of Dealerships; Rockford (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, and Vision Insurance

401(k)

Paid Vacation

Employee Discounts

Ongoing Training

Career Growth Opportunities

Job summary

Lou Bachrodt Family of Dealerships is seeking an enthusiastic Customer Service Representative for our Service Department. The ideal candidate enjoys helping customers and working in a fast-paced environment.

The role involves greeting service customers, answering calls, scheduling appointments, and maintaining customer information. We offer competitive compensation along with medical, dental, vision insurance, and career growth opportunities.

Qualifications

• Outstanding customer service and communication skills.
• Positive attitude and strong work ethic.
• Strong organizational and multitasking abilities.
• Basic computer skills.
• Ability to work well in a team environment.

Responsibilities

• Greet and assist service customers.
• Answer incoming calls and schedule service appointments.
• Communicate with customers regarding service needs and vehicle status.
• Maintain accurate customer information in the dealership CRM.
• Follow up with customers after service visits.
• Assist service advisors with customer communication.

Skills

Outstanding customer service and communication skills

Positive attitude

Strong organizational and multitasking abilities

Basic computer skills

Ability to work well in a team environment

Job description

Lou Bachrodt Family of Dealerships is seeking an enthusiastic Customer Service Representative for our Service Department. The ideal candidate enjoys helping customers and working in a fast-paced environment.

The role involves greeting service customers, answering calls, scheduling appointments, and maintaining customer information. We offer competitive compensation along with medical, dental, vision insurance, and career growth opportunities.