Customer Service Representative

CFS; Richfield Township (OH); On-site; USD 41,000 - 45,000; Full time

Job summary

CFS is seeking a Customer Service Representative to provide fast, friendly support via phone, email, and chat. You will resolve inquiries, process orders and updates, and document interactions in the CRM to ensure a positive customer experience.

Ideal candidates have a high school diploma, 1–3 years in customer service, strong communication and problem-solving skills, and comfort with CRM tools. This on-site role offers salary in the 41k–45k range with training and growth opportunities.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience preferred.
• Strong communication and problem‑solving skills.
• Comfortable using CRM tools and basic computer applications.
• Ability to stay calm, organized, and customer‑focused.

Responsibilities

• Respond to customer questions with clarity and professionalism
• Troubleshoot issues and provide effective solutions
• Process orders, returns, and account updates
• Document interactions in the CRM system
• Escalate complex issues when needed
• Contribute to service quality and response-time goals

Skills

Strong communication

Problem solving

CRM tools

Customer-focused

Organized

Education

High school diploma or equivalent

Tools

CRM software

Job description

Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes requests, and ensures positive, efficient customer experience.

Salary- 41,000-45,000

Why This Opportunity Stands Out for Customer Service Representative

• Supportive team environment with room to grow
• Direct impact on customer satisfaction and brand reputation
• Clear processes, helpful tools, and ongoing training
• A role where strong communication and empathy truly shine

Key Responsibilities For Customer Service Representative

• Respond to customer questions with clarity and professionalism
• Troubleshoot issues and provide effective solutions
• Process orders, returns, and account updates
• Document interactions in the CRM system
• Escalate complex issues when needed
• Contribute to service quality and response-time goals

Qualifications For Customer Service Representative

• High school diploma or equivalent
• 1–3 years of customer service experience preferred
• Strong communication and problem‑solving skills
• Comfortable using CRM tools and basic computer applications
• Ability to stay calm, organized, and customer‑focused

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