Customer Service Representative

PrismHelix; California; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

On-the-job training

Career advancement

Job summary

PrismHelix in California is hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

This onsite, full-time role requires 0-2 years of experience and a high school diploma or equivalent. You will handle orders, updates, and routine issues while maintaining accurate records and meeting performance goals.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable with computer systems and multitasking.
• Patient, empathetic, and customer-focused.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Skills

Communication

Problem-solving

Multitasking

Calm under pressure

Customer focus

Education

High school diploma or equivalent

Job description

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Customer Service Representative

Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: $18-$21/hour

Job Summary

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Requirements & Qualifications

• High school diploma or equivalent required
• 0-2 years of customer service experience
• Strong communication and problem-solving skills
• Comfortable with computer systems and multitasking
• Patient, empathetic, and customer-focused
• Ability to remain calm under pressure

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• On-the-job training
• Opportunities for advancement

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.