Customer Service Representative

Platinum Coastal Group; Dallas (TX); On-site; USD 27,552 - 34,440; Full time

Job summary

A customer service-focused company in Dallas, Texas is seeking an Entry Level Customer Service Representative. This on-site role involves ensuring customer satisfaction by resolving inquiries and providing product knowledge. Ideal candidates should possess a high school diploma, strong communication skills, and previous customer service experience is preferred. This position is crucial for creating a positive customer experience and contributing to a team environment.

Qualifications

• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills are necessary.
• Comfortable working in a fast-paced environment.

Responsibilities

• Handle customer inquiries in store.
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely manner.

Skills

strong communication skills

customer service

problem-solving skills

time management skills

interpersonal skills

analytical skills

multitasking and prioritization

customer satisfaction

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

customer service software

CRM systems

Job description

Customer Service Representative

Pay range: $20.00/hr – $25.00/hr

Entry Level Customer Service Representative

This on-site role requires a commute Monday through Friday. The Customer Service Representative is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

Responsibilities include building rapport with customers, resolving issues swiftly, providing product knowledge, collaborating cross‑functionally, and contributing to continuous improvement and sales.

Customer Service Representative Duties

• Handle customer inquiries in store
• Provide accurate information on products and services to assist customers
• Resolve customer complaints and issues in a timely and effective manner
• Maintain a friendly and professional demeanor in all interactions
• Document customer interactions and transactions thoroughly
• Follow up with customers to ensure satisfactory resolution of their issues
• Identify and elevate issues to appropriate departments when necessary
• Assist customers with order placements, modifications, and cancellations
• Gather customer feedback to improve services and products
• Participate in training and workshops to enhance product knowledge
• Collaborate with team members to achieve service excellence
• Monitor and track customer inquiries and report patterns to management
• Maintain knowledge of the company’s policies and procedures
• Support marketing promotions and communicate relevant information to customers
• Contribute to a positive team environment and assist colleagues when needed

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred
• Previous customer service or client‑facing experience is advantageous
• Strong oral and written communication skills
• Proficiency in customer service software and tools
• Ability to multitask and prioritize effectively under pressure
• Basic understanding of business operations and customer needs
• Familiarity with CRM systems and practices
• Excellent organizational and time management skills
• Strong analytical and problem‑solving abilities
• Comfortable working in a fast‑paced environment
• Ability to work both independently and as part of a team
• Flexible schedule availability, including weekends and holidays
• Fluency in multiple languages is an advantage
• Willingness to embrace ongoing training and development
• Strong commitment to customer satisfaction and service excellence
• Positive attitude and resilience in handling challenging situations

Skills

strong communication skills, oral and written communication skills, customer service, basic understanding of business operations and customer needs, active listening, customer feedback gathering, sales support, positive attitude, interpersonal skills, customer service software, ability to multitask and prioritize effectively under pressure, resilience, flexible scheduling, problem‑solving skills, flexibility in schedule, familiarity with crm systems and practices, customer feedback management, proficiency in customer service software and tools, fluent in multiple languages, time management skills, team collaboration, crm systems familiarity, sales, crm familiarity, strong analytical skills, empathy, written communication, flexibility in schedule availability, ability to multitask and prioritize effectively, customer service and support, crm systems, familiarity with crm systems, problem resolution, multitasking and prioritization, resilience in challenging situations, multitasking, prioritization, organization skills, excellent organizational skills, adaptability, bilingualism, teamwork, analytical skills, analytical abilities, strong analytical and problem‑solving abilities, multilingual, customer satisfaction, customer satisfaction and service excellence, flexible schedule availability, strong oral and written communication, customer service experience, crm systems and practices, analytical and problem‑solving abilities, documentation, customer relationship management (crm) familiarity, language fluency, organization skills, conflict resolution, communication skills