Customer Service Representative

Creative Financial Staffing, LLC; Richfield Township (OH); On-site; USD 41,000 - 45,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Customer Service Representative in Ohio. The role focuses on fast, friendly support via phone, email, and chat, resolving inquiries, processing requests, and maintaining a positive customer experience.

Salary ranges from 41,000 to 45,000 annually. Ideal candidates will have 1–3 years of experience, strong communication, and CRM skills to document interactions and support team goals.

Qualifications

• High school diploma or equivalent.
• 1-3 years of customer service experience preferred.
• Strong communication and problem-solving skills.
• Comfortable using CRM tools and basic computer applications.

Responsibilities

• Respond to customer questions with clarity and professionalism.
• Troubleshoot issues and provide effective solutions.
• Process orders, returns, and account updates.
• Document interactions in the CRM system.
• Escalate complex issues when needed.
• Contribute to service quality and response-time goals.

Skills

Customer service

Strong communication

Problem solving

CRM tools

Organization

Education

High school diploma

Tools

CRM software

Basic computer apps

Job description

Customer Service Representative

Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes requests, and ensures positive, efficient customer experience.

Salary

41,000-45,000

Why This Opportunity Stands Out for Customer Service Representative

• Supportive team environment with room to grow
• Direct impact on customer satisfaction and brand reputation
• Clear processes, helpful tools, and ongoing training
• A role where strong communication and empathy truly shine

Key Responsibilities for Customer Service Representative

• Respond to customer questions with clarity and professionalism
• Troubleshoot issues and provide effective solutions
• Process orders, returns, and account updates
• Document interactions in the CRM system
• Escalate complex issues when needed
• Contribute to service quality and response-time goals

Qualifications for Customer Service Representative

• High school diploma or equivalent
• 1-3 years of customer service experience preferred
• Strong communication and problem-solving skills
• Comfortable using CRM tools and basic computer applications
• Ability to stay calm, organized, and customer-focused

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