Customer Service Representative

Motion Recruitment; Poway (CA); On-site; USD 24,796 - 30,307; Full time

Job summary

Motion Recruitment in Poway on site is seeking a Customer Service Representative for a contract-to-hire opportunity. You will manage a high volume of emails and calls, provide quotes, perform order entry and ensure timely processing to meet sales targets.

You will collaborate with third-party vendors, process returns and exchanges, and build lasting customer relationships while maintaining departmental metrics and delivering excellent service.

Qualifications

• Excellent communication and customer service skills required.
• Experience in distribution or manufacturing preferred.
• GED or high school diploma.

Responsibilities

• Manage a high volume of emails and incoming calls from customers, ensuring inquiries are responded to promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes and handle order entry.
• Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met
• Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
• Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
• Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.

Skills

Excellent communication

Customer service

Multitasking

Proficient with Windows

Education

GED or high school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Seeking a Customer Service Representative for a contract to hire opportunity on site in Poway.

Contract Duration: 3 months +

Required Skills & Experience

• Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
• GED or high school diploma

What You Will Be Doing

Daily Responsibilities

• Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes and handle order entry.
• Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met
• Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
• Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
• Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.

Posted By: Jessica Eisenberg