Customer Service Representative

Equiliem; Poway (CA); On-site; USD 60,890,000 - 82,380,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking a Customer Service Representative in Poway, CA to manage inquiries, process orders, provide quotes, and coordinate fulfillment with production teams.

You will communicate with customers and third-party vendors, maintain accurate records, and help ensure orders deliver on time while delivering exceptional service in a fast-paced environment. The role requires strong communication, attention to detail, and the ability to manage multiple priorities.

Qualifications

• Experience in customer service, order processing, or a related role.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Ability to meet departmental performance metrics and applicable industry standards.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work efficiently within a Microsoft Windows environment.
• Distribution or manufacturing experience is preferred.

Responsibilities

• Manage a high volume of customer emails and incoming calls, responding promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes, and process customer orders.
• Place orders and provide order acknowledgements efficiently and accurately while supporting sales targets.
• Coordinate with third-party vendors to ensure orders are processed and delivered on time and according to established standards.
• Initiate returns and exchanges while addressing customer needs and maintaining departmental standards and performance metrics.
• Build and maintain strong customer relationships by providing responsive and professional customer service.
• Support repeat business through effective customer communication and service.
• Coordinate with production teams to help ensure customer deadlines and delivery requirements are met.

Skills

Customer service

Order processing

Communication skills

Multitasking

MS Office

Tools

MS Word

Excel

Outlook

Job description

Customer Service Representative

Poway, CA

Pay: $25.00 per hour

26-08317

Job Summary

The Customer Service Representative is responsible for managing customer inquiries, processing orders, providing quotes, and coordinating order fulfillment. This role communicates with customers, third-party vendors, and production teams to ensure orders are processed accurately and delivered on time. The position requires strong communication and customer service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Job Responsibilities

• Manage a high volume of customer emails and incoming calls, responding promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes, and process customer orders.
• Place orders and provide order acknowledgements efficiently and accurately while supporting sales targets.
• Coordinate with third-party vendors to ensure orders are processed and delivered on time and according to established standards.
• Initiate returns and exchanges while addressing customer needs and maintaining departmental standards and performance metrics.
• Build and maintain strong customer relationships by providing responsive and professional customer service.
• Support repeat business through effective customer communication and service.
• Coordinate with production teams to help ensure customer deadlines and delivery requirements are met.

Job Requirements

• Experience in customer service, order processing, or a related role.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Ability to meet departmental performance metrics and applicable industry standards.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to work efficiently within a Microsoft Windows environment.
• Distribution or manufacturing experience is preferred.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

Future Communication Consent

By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance.

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or [phone].