Customer Service Representative-- GOSDC5692684

Compunnel Inc.; Buffalo (NY); On-site; USD 28,413 - 40,467; Full time

Job summary

A leading customer service provider in Buffalo, NY is seeking a Customer Service Representative III for a 6-month contract. The role involves processing orders, resolving issues, and collaborating with internal teams to ensure customer satisfaction. Ideal candidates will have an Associate's degree and 3–5 years of experience in customer service, strong communication skills, and proficiency in Microsoft Office. This position requires a professional demeanor and the ability to adapt to a dynamic work environment.

Qualifications

• 3–5 years of customer service experience required.
• Organized, adaptable, and able to handle high-stress environments.
• Proficient in Microsoft Office and comfortable with technology.

Responsibilities

• Process customer orders and manage pricing and discounts.
• Provide timely updates on order status and troubleshoot issues.
• Collaborate with internal teams to ensure customer satisfaction.
• Resolve payment disputes and manage administrative support tasks.

Skills

Customer service experience

Communication skills

Multitasking skills

Team collaboration

Education

Associate’s degree

Tools

Microsoft Office

MRP software

Job description

Customer Service Representative III – 6-Month Contract

Base Pay Range

$25.00/hr – $25.00/hr

Shift Hours

8am – 4:30pm

Role Overview

Serve as a liaison between customers and internal teams, ensuring professional interaction and support. Process and monitor customer orders, coordinate inquiries, provide updates, and resolve issues including quality, warranty, and shipping concerns.

Key Responsibilities

• Order Processing: Enter orders, convert quotes, manage pricing, discounts, and commissions.
• Order Status Communication: Provide accurate and timely updates on lead times, material availability, and troubleshooting.
• Internal Collaboration: Coordinate with Engineering, RMA/Warranty, and other internal teams to meet customer requirements.
• Problem Resolution: Address shipping discrepancies, payment disputes, and handle order cancellations.
• Administrative Support: Update customer accounts, maintain BOL/PL files, process invoices, and manage customer portals.
• Continuous Improvement: Support initiatives to enhance Customer Service processes.
• Professional demeanor and customer advocacy.
• Strong verbal and written communication skills.
• Team collaboration and positive attitude.
• Ability to balance multiple priorities accurately and adapt to change.

Key Relationships

• External: Customers, Sales team, AR/AP personnel.
• Internal: Customer Service, Engineering, Quality Assurance, Production, Purchasing, Finance, Supply Chain, Shipping.

Required Qualifications

• Associate’s degree + 3–5 years of customer service experience.
• Excellent organization, communication, multitasking skills.
• Comfortable in high-stress environments and adaptable to change.
• Technologically proficient; Microsoft Office experience required.

Preferred Qualifications

• Experience with MRP software.
• Knowledge of industrial products/applications.

Work Environment & Physical Demands

• Office and manufacturing floor setting.
• Must use safety shoes and glasses on production floor.
• Ability to work at a computer and handle both office and production tasks.