Customer Service Representative

Motion Recruitment Partners LLC; Poway (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A recruitment firm is seeking a Customer Service Representative for a contract-to-hire opportunity onsite in Poway. The ideal candidate will manage customer inquiries, process orders, and maintain high standards of customer care. Strong communication skills and proficiency in Microsoft Office are required. This role offers a dynamic environment for individuals looking to excel in customer service within the distribution or manufacturing sectors.

Qualifications

• Experience in distribution or manufacturing preferred.
• Proven ability to manage high volume of customer communications.
• Knowledge of customer care standards and practices.

Responsibilities

• Manage a high volume of emails and calls from customers.
• Respond to inquiries regarding products and handle order entry.
• Coordinate with production team to ensure customer deadlines are met.

Skills

Excellent communication and customer service skills

Ability to multitask and prioritize

Sound understanding of Microsoft Office applications

Education

GED or high school diploma

Job description

Seeking a Customer Service Representative for a contract to hire opportunity on site in Poway. Contract Duration: 3 months +

Required Skills & Experience

• Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
• GED or high school diploma

What You Will Be Doing

Daily Responsibilities

• Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes and handle order entry.
• Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met
• Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
• Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
• Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.