Customer Service Representative

C & S INCORPORATED; Portales (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

C & S INCORPORATED is seeking a customer service focused office administrator in Portales, NM. You will greet clients, manage records, process payments, and support daily office operations. This role emphasizes accuracy, clear communication, and teamwork in a friendly, in-person environment.

Ideal candidates bring proven customer service experience, strong organization, data-entry skills, and a positive attitude to deliver high-quality service to clients.

Qualifications

• Proven experience in a customer service role.
• Strong organizational skills with multitasking ability.
• Accurate data entry and attention to detail.
• Excellent written and verbal communication with clients.
• Experience in clerical or administrative roles beneficial.
• Positive attitude and commitment to high-quality service.

Responsibilities

• Respond promptly to customer inquiries by phone, email or in-person and resolve issues.
• Handle cash transactions and deposits securely and accurately.
• Perform data entry to maintain up-to-date customer records.
• Maintain organized filing systems for easy retrieval.
• Collaborate with team to improve customer service processes.
• Handle administrative duties to support office operations.

Skills

Customer service

Organizational skills

Data entry

Communication skills

Clerical experience

Job description

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and resolving issues effectively.
• Accurately handle cash transactions and deposits, ensuring secure and accountable management of company funds.
• Perform data entry tasks to maintain up-to-date customer records and files.
• Maintain organized filing systems for easy retrieval of information.
• Collaborate with team members to improve customer service processes and enhance overall client experience.
• Handle administrative duties as assigned, contributing to the smooth operation of the office.

Qualifications

• Proven experience in a customer service role
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Proficient in data entry with attention to detail
• Excellent communication skills, both written and verbal, with a focus on providing clear information to clients.
• Experience in clerical work or similar administrative roles is beneficial.
• A positive attitude and a commitment to delivering high-quality service are essential for success in this position.

Join us in creating a welcoming environment for our customers while enhancing your skills in a supportive team setting!