Customer Service Representative

EmployHQ; Elkin (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

EmployHQ in Elkin, NC is seeking a Customer Support Representative to respond to customer inquiries by phone, email, and chat. You will provide accurate product information and assist with order processing, returns, and exchanges, while maintaining detailed data records.

The role requires 1+ year in customer support, strong communication, and proficiency in Microsoft Office and Excel. A fast, professional written style and willingness to work overtime are preferred.

Qualifications

• 1+ year of customer support or client services experience.
• Excellent written communication and email etiquette.
• Proficiency with Microsoft Office, especially Excel.
• Strong data entry skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services.
• Assist customers with order processing, returns, and exchanges.
• Maintain detailed records of customer interactions and transactions through data entry.
• Conduct outbound calls to follow up on customer inquiries or feedback.
• Collaborate with team members to improve customer service processes.
• Analyze customer feedback to identify areas for improvement in service delivery.

Skills

Strong communication

Phone etiquette

Data entry

Typing speed

Tools

Microsoft Office

Excel

VLOOKUP

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services.
• Assist customers with order processing, returns, and exchanges.
• Maintain detailed records of customer interactions and transactions through data entry.
• Conduct outbound calls to follow up on customer inquiries or feedback.
• Collaborate with team members to improve customer service processes.
• Analyze customer feedback to identify areas for improvement in service delivery.

Qualifications

• Strong communication skills with a focus on phone etiquette.
• Proficiency in Microsoft Office and Excel; VLOOKUP experience is a plus.
• Excellent email etiquette and written communication skills.
• 1+ year experience in customer support or client services is preferred.
• Excellent typing skills for efficient data entry.
• Must be available to work overtime, as needed.
• Must be able to work Monday through Friday, 8am-4:30pm.