Customer Service Representative

Stride Bank, N.A.; Enid (OK); On-site; USD 32,000 - 38,000; Full time

Job summary

Stride Bank, N.A. in Enid, OK seeks a Customer Service Representative to help customers via phone or email with courtesy and accuracy.

You will troubleshoot issues, explain bank products, assist with checks and cards, update records, and escalate research as needed while adhering to privacy regulations. Prior call center experience and strong communication are preferred.

Qualifications

• 1–2 years’ experience in a customer service role.
• Experience in a call center environment preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to organize and prioritize work and meet deadlines in a fast-paced environment.

Responsibilities

• Respond to customer inquiries by phone or email in a competent, courteous manner.
• Maintains professional and friendly interaction with customers at all times.
• Troubleshoots process, system, and customer-related issues timely.
• Assists customers with questions regarding Bank products and systems, including accounts, debit cards, payroll cards, ATM, 24-hour phone banking, and internet banking.
• Assists customers with ordering of checks, debit cards, and payroll cards.
• Cross-sells Bank products and services to new and existing customers by identifying needs and opportunities.
• Updates customer information, including address, phone number, and employer, while on the phone with the customer.
• Prepares mailing of customer correspondence, statements, and pin number information.
• Forwards electronic transaction issue forms to appropriate Bank personnel for research.

Skills

Verbal communication

Written communication

Interpersonal skills

Critical thinking

Time management

Education

High School Diploma or equivalent

Job description

The Customer Service Representative is responsible for responding to customer inquiries via telephone or email in a competent, courteous manner.

Principal Duties And Responsibilities

• Maintains professional and friendly interaction with customers at all times.
• Troubleshoots process, system, and customer-related issues timely.
• Assists customers with questions regarding Bank products and systems, including but not limited to, accounts, debit cards, payroll cards, ATM, 24-hour phone banking, and internet banking.
• Assists customers with ordering of checks, debit cards, and payroll cards.
• Cross-sells Bank products and services to new and existing customers by identifying needs and opportunities.
• Updates customer information, including but not limited to, address, phone number, and employer, while on the phone with the customer.
• Prepares mailing of customer correspondence, statements, and pin number information.
• Forwards electronic transaction issue forms to the appropriate Bank personnel for research, when applicable.
• Maintains understanding of various regulations affecting transactions, including but not limited to, Reg. CC, Reg. E, Right to Financial Privacy Act, and Bank Secrecy Act.

Non-Essential Functions: Performs other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent, required.
• 1-2 years’ experience in a customer service role, required.
• Previous experience in a call center environment, preferred.

Knowledge, Skills, And Abilities

• Excellent verbal, written, and interpersonal communication skills.
• Strong critical thinking and problem-solving skills.
• Ability to organize and prioritize work and meet strict deadlines in a fast-paced environment.