Customer Service Representative

Russell Tobin; Port Washington (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role involves managing inbound calls from clients, addressing their needs, and ensuring top-notch service. You will utilize your communication skills to troubleshoot issues, process orders, and maintain customer satisfaction. The position offers the flexibility of remote work, allowing you to create a dedicated workspace while enjoying comprehensive benefits, including healthcare coverage and a 401(k) plan. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Comprehensive Healthcare Coverage

401(k) Retirement Savings

Employee Assistance Program

Identity Theft Protection

Legal Support

Pet Insurance

Employee Discounts

Qualifications

• 1+ year experience in customer service or call center environments.
• Strong communication and multitasking skills are essential.

Responsibilities

• Manage high volume inbound calls and address customer inquiries.
• Document interactions and maintain accurate records of calls.

Skills

Customer Service

Communication Skills

Bilingual (English and French)

MS Office Proficiency

Time Management

Professional Phone Etiquette

Listening Skills

Problem Solving

Education

High School Diploma or Equivalent

Higher Education Degree (Preferred)

Tools

SAP

CRM Systems

Computer Systems

Job description

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.50/hr - $20.00/hr

Russell Tobin's client, an eyewear multinational corporation, is hiring a Customer Service Representative in Port Washington, NY 11050 (Remote)

Employment Type: Contract

Location: Port Washington, NY 11050 (Remote)

Schedule: M-F 11:00am – 7:15pm & Training is (9am – 5pm) for 2 weeks

Duration: 06+ months with the possibility of extension (Temp to Perm)

Pay rate: $17.50-$20.00/hr.

Job Description:

The Customer Service Representative will manage inbound calls from new and existing clients, addressing various customer service needs including order processing, troubleshooting, and resolving inquiries. The role requires strong communication skills, the ability to handle high call volume, and effective use of customer service tools.

Job Responsibilities:

• Handle a high volume of inbound calls, addressing customer inquiries and processing orders.
• Resolve complaints and troubleshoot issues to determine appropriate solutions.
• Document customer interactions and maintain accurate records of calls and issues.
• Provide excellent customer service by upholding company standards and service levels.
• Follow up with customers to ensure satisfaction and resolve any ongoing issues related to orders, shipping, or stock availability.
• Maintain a professional and calm demeanor while dealing with difficult customer situations.
• Prioritize tasks effectively and manage time efficiently.
• Perform additional duties as needed.

Skills:

Required:

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service, hospitality, or call center environments.
• Fluent in English and French (for French-speaking candidates).
• Excellent verbal and written communication skills.
• Strong listening and comprehension abilities.
• Proficiency with computer systems and MS Office (Word, Excel).
• Ability to multitask and manage time effectively.
• Professional phone etiquette and strong interpersonal skills.
• Ability to maintain composure under pressure and manage difficult customer interactions.

Preferred:

• Higher education degree.
• Experience with SAP or other CRM systems.
• Knowledge of the optical industry or experience with Luxottica products.

Additional Information:

Work From Home Requirements:

• Stable internet connection (wired connection required).
• Quiet, dedicated workspace free from distractions.
• Ability to transport and set up company-provided equipment (desktop and monitor).

Compensation:

• French-speaking: $20.00/hr.

Benefits that Russell Tobin offers:

• Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service, Art/Creative, and Administrative

Industries

Manufacturing and Medical Equipment Manufacturing