Representative- Cust Svc

Luxottica; Shorewood (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

EssilorLuxottica is seeking a Customer Service Representative in Shorewood, IL to provide top-quality service to our customers. You will handle 50–100 daily interactions, answer phones, take orders, assist with inquiries, and follow up on requests, ensuring accurate, courteous responses.

You will work in a collaborative team, use department tools to resolve issues, and strive to exceed productivity and quality standards while maintaining a professional demeanor.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience or relevant training.
• Strong communication skills and ability to write short correspondence.
• Professional, courteous demeanor in customer interactions.
• Basic math and multitasking ability.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Typing speed 35–40 WPM.

Responsibilities

• Answer inbound calls, address customer concerns, and enter orders.
• Process price quotes, adjustments, cancellations, and shipping instructions.
• Provide written and verbal communication to ensure customer satisfaction.
• Investigate and resolve shipping and delivery issues with internal teams.
• Manage late job lists and provide timely updates to customers.
• Collaborate with lab and inter-company laboratories to expedite solutions.
• Maintain productivity and quality standards to exceed expectations.
• Use courteous, professional language in a team environment.
• Offer support for returns, redos, and technical questions as needed.
• Act as a positive role model and support company objectives.

Skills

Customer service

Communication

Microsoft Office

Typing 35-40 WPM

Multitasking

Problem solving

Teamwork

Basic math

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

The primary focus of this position is to act as Customer Service Representative, as part of Essilor Luxottica Canada. To provide top quality service to our customers. Duties in this position are usually repetitive, requiring medium to high analysis and use of individual judgment. Specific duties for this position include answering phones, taking orders, assisting customers with inquiries and following through on customer inquiries. Supervision ranges from close to general.

MAJOR DUTIES AND RESPONSIBILITIES

• Perform all duties in compliance with company policies, maintaining punctuality and availability for overtime as needed.
• Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions.
• Provide excellent written and verbal communication, ensuring positive customer experiences and driving revenue growth.
• Resolve customer issues using department tools, expertise, and business judgment to enhance satisfaction and retention.
• Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary.
• Serve as a positive role model, demonstrating continuous improvement and supporting company objectives.
• Ensure productivity and quality standards are met to exceed customer expectations.
• Use courteous, professional language and work effectively within a team environment.
• Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions.
• Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories

BASIC QUALIFICATIONS

• High school diploma or equivalent preferred.
• Previous customer service experience or relevant training.
• Strong communication skills, including the ability to write and comprehend short correspondence.
• Professional and courteous demeanor in customer interactions.
• Basic math proficiency and ability to multitask effectively.
• Strong judgment and decision-making skills.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Keyboarding skills, including 10-key and typing speed of 35-40 WPM.

PREFERRED QUALIFICATIONS

• 2-4 years of customer service experience.
• Experience in a telephone or direct customer contact role.

Pay Range:17.99-24.91

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Chicago
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