Business Services Customer Service Representative

Pacific Designs International; Village of Pleasantville (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Competitive compensation

Career growth opportunities

Job summary

Pacific Designs International is seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities include handling a high volume of inbound calls and emails, collecting

Qualifications

• High school diploma or GED required.
• Previous CSR experience preferred.
• Proficient with computers and CRM software.
• Excellent phone and verbal communication skills.
• Strong active listening and ability to work under pressure.
• Highly organized with time management skills.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Education

High school diploma / GED

Tools

CRM software

Job description

Benefits:

• 401(k)


• Employee discounts


• Paid time off

Benefits/Perks

• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails


• Identify the reason for the customer’s call, collect relevant information, and provide solutions


• Use best practices in customer service techniques to develop rapport and build relationships with customers


• Document all customer interactions


• Meet personal and team quotas


• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED


• Previous experience as a Customer Service Representative or in a similar role is preferred


• Comfortable using computers and customer management software


• Excellent phone and verbal communication skills


• Understanding of active listening techniques


• Ability to work well under pressure


• Highly organized with the ability to prioritize projects and manage time effectively