Customer Service Representative

gobravvo; Omaha (NE); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

Licensing assistance

Career growth opportunities

Team environment

Job summary

gobravvo, an insurance agency, is seeking a Customer Service Representative to be the first point of contact for clients. You will assist with policy questions, billing and claims inquiries, and help customers explore coverage options that fit their needs.

This full-time role includes on-the-job training, licensing support for Property & Casualty and Life & Health, and a collaborative environment with clear pathways for professional growth and advancement.

Qualifications

• Previous experience in customer service, sales, retail, banking, or related fields is beneficial
• Excellent communication skills, friendly demeanor, and ability to learn new software systems
• Willingness to obtain Property & Casualty and Life & Health licenses within the first 30 days with licensing support

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, text, and in-person visits
• Assist clients with policy details, coverage changes, billing questions, and claims support
• Conduct regular policy reviews to ensure client needs are met and coverage remains appropriate
• Build and maintain positive, long-term relationships with policyholders
• Organize and manage office tasks to support seamless daily operations
• Collaborate with team members to deliver a high standard of customer service
• Follow up with new and existing clients to ensure satisfaction and retention

Skills

Customer service

Communication

Sales

Licensing support

Job description

Customer Service Representative

Join a dynamic and supportive insurance agency team as a Customer Service Representative, where you will play a vital role in delivering exceptional customer care while supporting individuals and families with their insurance needs. This full-time opportunity is ideal for individuals passionate about helping others, eager to develop their skills in the insurance industry, and open to obtaining necessary state licenses with full support from the employer.

As a Customer Service Representative, you will be the first point of contact for both new and existing customers. You will assist clients with policy questions, address billing and claims inquiries, and guide them through insurance options to find coverage that aligns with their unique circumstances. Your role will also include conducting policy reviews, building lasting relationships, and contributing to a positive and organized office environment. This position provides a unique opportunity to grow professionally in a collaborative team setting, with on-the-job training and licensing support offered to help you succeed.

Working as a Customer Service Representative, you will have a direct impact on the satisfaction and well-being of policyholders. You will engage with clients through various channels, including phone, text, and in-person interactions, ensuring that each contact is handled with warmth and professionalism. Your attention to detail and organizational skills will be essential in maintaining smooth office operations and supporting the team’s mission to provide outstanding service.

Our agency values inclusivity, teamwork, and continuous learning. You will have access to training resources and mentorship to help you obtain your Property & Casualty and Life & Health insurance licenses, if not already licensed. This is an excellent opportunity to launch or further your career in insurance, with clear pathways for advancement and skill development. The work environment is built on collaboration, mutual respect, and a shared commitment to excellence in customer service.

We are proud to support a diverse range of customers, including those new to the area, and strive to make every interaction positive and informative. If you are driven by a desire to help others, enjoy problem-solving, and thrive in a fast-paced office, this Customer Service Representative role is the perfect fit.

Customer Service Representative - Summary

• Full-time position within a well-established insurance agency
• Serves as the primary point of contact for new and existing customers
• Supports clients with insurance policy management, claims, and coverage questions
• Offers a supportive environment with licensing and training assistance

Duties & Responsibilities

• Respond promptly and professionally to customer inquiries via phone, text, and in-person visits
• Assist clients with policy details, coverage changes, billing questions, and claims support
• Conduct regular policy reviews to ensure client needs are met and coverage remains appropriate
• Build and maintain positive, long-term relationships with policyholders
• Organize and manage office tasks to support seamless daily operations
• Collaborate with team members to deliver a high standard of customer service
• Follow up with new and existing clients to ensure satisfaction and retention

Salary & Benefits

• Competitive base salary plus commission structure
• Comprehensive on-the-job training provided
• Assistance with obtaining required insurance licenses
• Supportive team environment with opportunities for professional growth
• Potential for career advancement within the agency

Qualifications & Requirements

• Previous experience in customer service, sales, retail, banking, or related fields is beneficial
• Excellent communication skills with a friendly and approachable demeanor
• Comfortable using computers and learning new software systems
• Willingness to obtain Property & Casualty and Life & Health insurance licenses within the first 30 days (licensing support provided)
• Reliable, punctual, and able to work scheduled office hours Monday through Friday

Ideal Candidate Snapshot

• Friendly, positive, and eager to help others
• Strong organizational skills and attention to detail
• Quick learner who adapts well to new systems and processes
• Effective communicator who can build rapport with a diverse clientele
• Team player who contributes to a collaborative and inclusive workplace

Other Relevant Information

• Full support provided for obtaining licensing (no prior license required)
• Excellent opportunity to gain experience and grow within the insurance industry
• Welcoming work environment committed to employee development and client satisfaction
• The agency is an equal opportunity employer. Team members are employed by the agent, not with State Farm Insurance Companies.

We look forward to reviewing your application and potentially welcoming you to our dedicated team!