Customer Service Representative

Roth Staffing Companies; Phoenix (AZ); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Roth Staffing Companies in Phoenix, AZ is seeking a Customer Service Representative to be the primary point of contact for customers. You will respond to inquiries via phone, email, chat, or in person, and provide accurate information about our products and services.

You will resolve issues, process orders, returns, refunds, and account updates, and document interactions in internal systems. The ideal candidate is customer-focused, adaptable, and comfortable working in a fast-paced environment.

Formación

• Experience in customer service or call center preferred but not required.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.

Conocimientos

Verbal communication

Written communication

Calm under pressure

Customer service oriented

Herramientas

CRM software

Descripción del empleo

We are seeking a motivated Customer Service Representative to serve as the primary point of contact for our customers. In this role, you will handle inquiries, resolve issues, and provide accurate information about our products and services. The ideal candidate is customer-focused, adaptable, and thrives in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.

Qualifications

• Previous customer service, call center, or support experience preferred but not required.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Basic computer skills and ability to learn customer service software.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.