Customer Service Representative

Federal Hose Manufacturing LLC; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Hose Manufacturing LLC is seeking a friendly, professional Customer Service Representative to assist customers, resolve inquiries, and provide a positive experience. The ideal candidate communicates clearly, handles problems efficiently, and maintains a helpful attitude in a fast-paced environment.

In this role, you will respond to questions by phone or email, process orders, and provide accurate information about products and services while collaborating with team members to ensure

Qualifications

• Previous customer service experience preferred but not always required.
• Strong verbal and written communication skills.
• Ability to remain calm and professional when handling difficult situations.
• Basic computer skills and ability to learn customer service software.
• Strong attention to detail and problem-solving abilities.
• Reliable, organized, and able to manage multiple tasks.

Responsibilities

• Respond to customer questions by phone or email.
• Resolve customer complaints and concerns promptly and professionally.
• Process orders, running credit cards or making account updates as needed.
• Provide accurate information about products and services.
• Escalate complex issues to the appropriate department or supervisor.
• Filing paperwork when needed.
• Work collaboratively with team members and other departments.

Skills

Verbal communication

Written communication

Calm under pressure

Tech proficiency

Multi-tasking

Tools

CRM software

Credit Card Processing

Job description

We are seeking a friendly, professional, and customer-focused Customer Service Representative to assist customers, resolve inquiries, and provide a positive experience. The ideal candidate communicates clearly, handles problems efficiently, and maintains a helpful attitude in a fast-paced environment.

Key Responsibilities

• Respond to customer questions by phone or email.
• Resolve customer complaints and concerns promptly and professionally.
• Process orders, running credit cards or making account updates as needed.
• Provide accurate information about products and services.
• Escalate complex issues to the appropriate department or supervisor.
• Filing paperwork when needed.
• Work collaboratively with team members and other departments.

Qualifications

• Previous customer service experience preferred but not always required.
• Strong verbal and written communication skills.
• Ability to remain calm and professional when handling difficult situations.
• Basic computer skills and ability to learn customer service software.
• Strong attention to detail and problem-solving abilities.
• Reliable, organized, and able to manage multiple tasks.