Customer Service Representative

Sysco Corp.; Phoenix (AZ); Presencial; USD 30 000 - 48 000; Tempo integral

Resumo da oferta

Sysco Corp. is seeking a Customer Sales Representative (CSR) to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while maintaining order and communication flow.

The position requires a year of outside foodservice sales coordination or customer support experience, and strong telephone skills to handle inquiries in a fast-paced environment. MS Office proficiency is also expected.

Qualificações

• 1 year of experience in outside foodservice sales coordination or customer support
• Preferred: previous call center experience
• High school diploma or equivalent

Responsabilidades

• Answer all incoming concerns/needs from all customers
• Key pick-up requests, handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintaining call lists
• Monitor orders before the cut-off; communicate with the AE and customers
• Manage same-day deliveries for operating company (OPCO)
• Perform other duties as directed by Supervisor

Conhecimentos

Strong telephone communication

Fast-paced environment

Sit at PC for extended periods

Formação académica

High school diploma or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies.
• Process credits
• Maintaining Call list
• Monitor orders before the cut-offCommunicate regularly with the AE (account executives) and customers.
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience
• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

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