Customer Svc Rep, Sr

Performance Foodservice; Valdosta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice in Valdosta, GA is seeking a Customer Service Representative to assist customers with order entries and inquiries, ensuring satisfaction and timely responses. You will address complex issues using company knowledge and coordinate with vendors and teammates.

Responsibilities include processing orders, verifying pricing and promo pricing, and communicating with logistics to keep customers informed. A friendly, professional approach is essential in this role.

Qualifications

• High School Diploma or Equivalent.
• 1 - 2 years Customer service, call center and / or related area.

Responsibilities

• Provides customer service to buyers in each OPCO.
• Places orders with vendors.
• Checks for updated pricing, bid prices, or special promo pricing.
• Verifies pricing, item descriptions, PO numbers, and pickup locations after order confirmations.
• Communicates product release numbers to inbound logistics managers.

Skills

Customer service

Call center

Education

High School Diploma

Job description

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

Responsible for assisting all customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a more complex nature and deal with a variety of concrete variables in situations where standardization exists. Answers questions and solves customer service / sales issues based on extensive customer service / sales and company specific knowledge. May train new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Position Responsibilities:

• Provides customer service to the buyers in each of the OPCOs.
• Places orders with vendors
• Checks for correct updated pricing, any bid prices or any special promo pricing.
• Verifies pricing, item descriptions, PO numbers, and pick-up locations after order confirmations are received from the vendors
• Communicates product release numbers to inbound logistics managers.

Required Qualifications

High School Diploma or Equivalent

1 - 2 years Customer service, call center and / or related area