Customer Service Representative

Greco and Sons, Inc.; California; In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Greco and Sons, Inc. is seeking a Sales Support/CSR to provide direct support to Account Executives, Marketing Associates, and customers.

The role focuses on resolving customer needs quickly and accurately, handling orders, and coordinating delivery questions. The successful candidate will have strong telephone communication, a high school diploma, and at least 1 year in foodservice sales coordination or customer support, with proficiency in MS Office.

Competenze

• Prior experience in a customer-focused role or sales support is preferred.
• Ability to communicate clearly with customers and internal teams.
• Comfort working in a fast-paced environment and managing multiple tasks.

Mansioni

• Answer all incoming concerns/needs from all customers.
• Handle transportation/routing on delivery questions and key pick-up requests.
• Process will-call orders and provide customers with invoice copies.
• Process credits and maintain the call list.
• Monitor orders before the cut-off and communicate with AE and customers.
• Manage same-day deliveries for operating company (OPCO).
• Perform other duties as directed by Supervisor.

Conoscenze

Customer service

Telephone communication

Team coordination

Problem solving

Formazione

High school diploma

Strumenti

MS Office

Descrizione del lavoro

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers


• Key pick-up request, Handle transportation/routing on delivery questions


• Process will-call orders


• Provide customers with invoice copies.


• Process credits


• Maintaining Call list


• Monitor orders before the cut-offCommunicate regularly with the AE (account executives) and customers.


• Manage the same-day deliveries for OPCO (operating company)


• Perform other duties as directed by Supervisor.

Qualifications

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience


• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills


• Able to work in a fast pace environment


• Ability to sit and work at a PC for extended periods


• Proficient in MS Office