Customer Service Representative

Greco and Sons, Inc.; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Greco and Sons, Inc. in Phoenix, AZ is seeking a Customer Sales Representative to provide direct support to Account Executives, Marketing Associates and customers, resolving requests quickly and accurately.

As a CSR, you will answer inquiries, process orders and credits, manage deliveries, and communicate with account executives to ensure customer satisfaction. Proficiency in MS Office and strong phone skills are essential in a fast-paced environment.

Qualifications

• Strong telephone communication skills are required.
• Must thrive in a fast-paced environment.
• Comfort with sitting at a computer for extended periods.
• Proficiency in MS Office (Word, Excel, Outlook) is essential.

Responsibilities

• Answer all incoming concerns/needs from customers.
• Key pick-up requests, handle transportation and routing on delivery questions.
• Process will-call orders and provide customers with invoice copies.
• Process credits and maintain call lists.
• Monitor orders before the cut-off and communicate with AE and customers.
• Manage same-day deliveries for operating company (OPCO).
• Perform other duties as directed by Supervisor.

Skills

Strong telephone communication

Fast-paced environment

Ability to sit at a PC for extended

Proficient in MS Office

Education

High school diploma or equivalent

Job description

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers


• Key pick-up request, Handle transportation/routing on delivery questions


• Process will-call orders


• Provide customers with invoice copies.


• Process credits


• Maintaining Call list


• Monitor orders before the cut-offCommunicate regularly with the AE (account executives) and customers.


• Manage the same-day deliveries for OPCO (operating company)


• Perform other duties as directed by Supervisor.

Qualifications

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience


• Preferred: Previous call center experience

Professional Skills

• Strong telephone communication skills


• Able to work in a fast pace environment


• Ability to sit and work at a PC for extended periods


• Proficient in MS Office