Customer Service Rep-MFG Co

AppleOne Employment Services; San Fernando (CA); On-site; USD 55,000 - 60,000; Full time

Job summary

AppleOne Employment Services in San Fernando, CA is seeking a Customer Service Rep-MFG Co for a direct hire opportunity. This role connects customers with internal teams to ensure accurate order handling and timely follow-up across production, shipping, receiving, sales, and quality control.

Ideal candidates are customer-focused with 3–5 years of experience in manufacturing or supply chain support, excellent written and verbal communication, and a collaborative approach to cross-functional

Qualifications

• 3 to 5 years of relevant customer service or supply chain coordination experience.
• Experience supporting orders, accounts, and cross-functional teams in a manufacturing or distribution environment.
• Strong written and verbal communication skills with a customer-first approach.

Responsibilities

• Support customer service activities, order coordination, and client communication in a manufacturing environment.
• Coordinate with production, shipping and receiving, sales, and quality control teams to support customer needs and order flow.
• Help maintain order accuracy, provide customer follow-up, and assist with issue resolution.
• Communicate professionally with customers regarding order status, updates, questions, and service needs.
• Build strong customer relationships while supporting internal efficiency and operational follow-through.
• Track information accurately and manage multiple priorities in a fast-paced team environment.

Skills

Customer service

Order coordination

Communication

Job description

Job Summary

Manufacturing company in San Fernando, CA is seeking a Customer Service Rep-MFG Co for a direct hire opportunity. This role is ideal for a customer-focused professional with experience supporting orders, accounts, production coordination, and internal communication in a manufacturing, distribution, or supply chain environment. The Customer Service Rep-MFG Co will serve as a key connection point between customers and internal teams, helping ensure accurate order handling, timely follow-up, and smooth communication across production, shipping, receiving, sales, and quality control. This is a strong opportunity for someone who enjoys problem-solving, building customer relationships, and contributing to operational efficiency in a team-oriented manufacturing setting. This position offers the opportunity to join a stable and collaborative environment where communication, accountability, and service excellence are valued. Candidates who enjoy working with supportive teams, clear processes, and cross-functional departments will find this role rewarding.

Key Responsibilities

• Support customer service activities, order coordination, and client communication in a manufacturing environment.
• Coordinate with production, shipping and receiving, sales, and quality control teams to support customer needs and order flow.
• Help maintain order accuracy, provide customer follow-up, and assist with issue resolution.
• Communicate professionally with customers regarding order status, updates, questions, and service needs.
• Build strong customer relationships while supporting internal efficiency and operational follow-through.
• Track information accurately and manage multiple priorities in a fast-paced team environment.

Compensation and Benefits

• Direct hire opportunity.
• Salary range: $55,000 to $60,000 per year.
• Location: San Fernando, CA.

Required Qualifications and Skills

• Support customer service, order coordination, and account communication in a manufacturing environment.
• Coordinate order follow-up with production, shipping and receiving, sales, and quality control teams.
• Help resolve customer issues, maintain accurate order information, and support timely communication.
• Build productive customer relationships while assisting internal teams with operational coordination.
• 3 to 5 years of relevant customer service, sales support, manufacturing support, or supply chain coordination experience.
• Experience working in a manufacturing, production, distribution, or supply chain environment.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal departments.
• Ability to manage multiple priorities, follow up consistently, and maintain accurate records and information.
• Strong problem‑solving skills with a customer‑first approach.
• Detail‑oriented, organized, dependable, and comfortable working in a fast‑paced team environment.

Preferred Qualifications

• Experience supporting customer accounts in a manufacturing or industrial business.
• Familiarity with order entry, production coordination, shipping follow‑up, or ERP systems.
• Prior experience partnering with sales, production, shipping, receiving, and quality control departments.
• Bilingual communication skills may be helpful in a diverse manufacturing environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.