Customer Service Specialist

AppleOne Employment Services; Camarillo (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

AppleOne Employment Services in Camarillo, CA seeks an experienced Customer Service Specialist for a full-time, temp-to-hire position supporting a busy sales team. The role focuses on order entry, tracking, and multi-team coordination to move orders from development through delivery.

The ideal candidate brings strong customer service, sourcing, and account-management experience in aerospace or defense environments, with excellent attention to detail and communication skills.

Qualifications

• Minimum 5 years of customer service, sourcing, sales support, or account management in an office setting.
• Experience in aerospace, government, or contract-based workflows.
• Understanding of corrugated packaging products and related specs.
• Proficient with MS Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Enter, process, and monitor orders via EDI, web portals, email, and phone.
• Track progress, provide status updates, and meet timelines.
• Coordinate changes, pricing, specifications, and supplier communication.
• Maintain accurate customer files, quotes, and inventory records.
• Prepare RFQs and work with suppliers on technical docs.
• Review aerospace and government contract requirements for compliance.

Skills

Order management

Sales support

RFQ coordination

Contracts compliance

Customer service

Aerospace exp

Packaging knowledge

MS Office

Communication skills

Analytical skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Tools

EDI systems

NetSuite

MS Office Suite

Job description

Job Summary

A packaging design, warehouse, and distribution company in Camarillo, CA is seeking an experienced Customer Service Specialist for a full-time, temp-to-hire opportunity. This role supports a busy sales team and serves as a key communication link between customers, suppliers, sales representatives, and warehouse operations. The ideal candidate will bring strong customer service, account support, sourcing, and order management experience, preferably within aerospace, defense, government contract, or technical manufacturing environments. This is a great opportunity for someone who enjoys managing details, solving customer issues, coordinating with internal teams, and keeping orders moving from development through delivery. This position offers a collaborative, team-oriented environment with supportive leadership, strong operational values, and the opportunity to build long-term customer relationships. Candidates who are organized, detail-driven, customer-focused, and comfortable managing multiple priorities will be well positioned for success.

Key Responsibilities

• Enter, process, and monitor incoming orders through EDI, web portals, email, and telephone.
• Track order progress, communicate status updates, and ensure critical timelines are met.
• Coordinate order changes, customer requirements, specifications, pricing updates, and supplier communication.
• Maintain accurate customer files, specification records, price quotes, and finished goods inventory as needed.
• Prepare and submit RFQs to suppliers using specifications, drawings, graphics, photos, and reference materials.
• Review aerospace quality clauses, government flow-downs, and contractual compliance requirements.

Compensation and Benefits

• Pay range: $25.00 to $28.00 per hour.
• Job type: Temp-to-hire.
• Schedule: Full-time.
• Work location: In person in Camarillo, CA.
• Benefits include 401(k), dental insurance, health insurance, paid time off, and vision insurance.

Required Qualifications and Skills

• Manage customer order entry, tracking, changes, and status communication from order placement through delivery.
• Support sales representatives and customer accounts with pricing, specifications, inventory, and supplier coordination.
• Prepare RFQs and coordinate sourcing details with suppliers, including technical documentation and customer requirements.
• Review aerospace, government, and defense-related contract requirements for accuracy and compliance.
• At least 5 years of customer service, sourcing, sales support, or account management experience in an office environment.
• Experience working in the aerospace industry or navigating federal government, defense, or contract-based workflows.
• Understanding of corrugated manufacturing capabilities, packaging products, case and foam experience, and truck utilization.
• Experience using spreadsheets, databases, and word processing software, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Clear written and verbal communication skills with the ability to manage phone conversations professionally.
• Strong math, time management, organization, analytical, and problem-solving skills.
• Ability to manage multiple priorities, adapt to changing needs, work independently, and contribute in a team environment.
• Customer-focused, self-motivated, detail-oriented, and comfortable working in a fast-paced support role.
• High school diploma or equivalent preferred.

Preferred Qualifications

• Familiarity with regulatory frameworks such as AS9100, ITAR, FAR/DFARS, or DPAS priority ratings.
• Experience with EDI systems and customer portal management systems.
• Intermediate Microsoft Office skills, especially Excel, Word, and Outlook.
• NetSuite experience is a plus.
• Experience operating in a technical, team-oriented manufacturing or packaging environment.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.