Call Center CSR - Facilities Administrator - Wichita, KS

LHH US; Kansas; Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Commuter benefits

401k plan

Paid leave

Job summary

LHH US in Kansas is seeking a Facilities Administrator / Call Center CSR to handle high-volume client requests, coordinate third-party work orders, and maintain timely communication. This on-site role supports a fast-paced environment with escalation and documentation duties.

The position offers entry-level opportunities within a dynamic team, onsite in Colwich, KS, with potential for contract extension and professional growth as experience progresses.

Qualifications

• High School Diploma or GED required; some college preferred.
• Strong customer service experience in high-volume environments.
• Experience handling high call volumes & fast-paced workflows.
• Strong computer navigation and documentation skills.
• Clear verbal and written communication.

Responsibilities

• Respond to client inquiries and resolve service issues promptly.
• Coordinate with third-party contractors to meet SLA.
• Monitor and expedite open work orders outside compliance.
• Follow up on completed work orders for documentation and invoicing.
• Audit contractor invoices for accuracy and contract compliance.
• Track service activities in internal systems and monitor performance.
• Manage high volumes of calls, emails, and tickets daily.

Skills

Customer service

Call center experience

Multitasking

Communication skills

Time management

Documentation skills

Education

High school diploma or GED

Tools

Ticketing systems

Job description

Job Description

Job Description

Facilities Administrator / Call Center CSR

Position Summary

The Facilities Administrator is a high-volume, client-facing customer service role responsible for coordinating facility service requests and ensuring timely resolution of maintenance issues. This position serves as a key liaison between clients and third-party service providers, managing work orders, tracking progress, and providing consistent communication in a fast-paced environment.

This is an entry-level opportunity best suited for candidates with strong customer service backgrounds who thrive in high-call-volume settings and are comfortable multitasking across systems and stakeholders.

Location: Colwich, KS 67030 (Onsite Mon-Thu, Remote Fridays after training)

Pay: $17.35 - $18.00 per hour

• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan.
• Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.
• Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility Criteria.

Employment Type: Contract (potential extension; no guaranteed conversion)

Key Responsibilities

• Respond to client inquiries and resolve service-related issues in a timely, professional manner
• Coordinate with third-party contractors to ensure work orders are completed within SLA expectations
• Monitor open work orders and expedite items that fall outside compliance standards
• Follow up on completed work orders to ensure proper documentation and invoicing
• Audit contractor invoices for accuracy and contract compliance
• Track and document all service activities within internal systems
• Assist in monitoring contractor performance and service quality
• Manage a high volume of calls, emails, and service tickets daily

Required Qualifications

• High School Diploma or GED required; some college preferred
• Strong customer service experience (call center, retail, dispatch, or high-volume environments)
• Comfortable handling high call volume and fast-paced workflows
• Strong computer navigation and documentation skills
• Ability to communicate clearly and professionally (verbal and written)
• Strong attention to detail and time management skills

Preferred Qualifications

• Experience in dispatching, facilities coordination, or service-based roles
• Basic understanding of facility maintenance (plumbing, electrical, HVAC)
• Experience working with ticketing systems or work order platforms

Skills & Competencies

• Ability to multitask across calls, emails, and systems
• Strong problem-solving and follow-up skills
• Highly organized and able to prioritize workload effectively
• Self-motivated and able to work independently
• Dependable with a strong sense of accountability

Pay Details: $17.00 to $18.00 per hour

• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
• Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
• In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to c