Non-Licensed Agent

TEKsystems; Denver (CO); On-site; USD 57,859,000 - 64,747,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

PTO & sick leave

Job summary

TEKsystems is seeking a Customer Service Representative / Financial Services Support Associate to join our on-site Denver team. The role supports account-related transactions, account access, and customer inquiries with a strong emphasis on service quality.

The ideal candidate has at least 1 year of customer service experience, excellent communication, problem-solving skills, and a commitment to long-term professional development within the financial services sector.

Qualifications

• Minimum 1 year of customer service experience in a call center, retail, hospitality or service environment.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently and manage responsibilities effectively.
• Strong attention to detail and organizational skills.
• Commitment to career growth and long-term professional development.

Responsibilities

• Process account-related transactions and requests.
• Assist customers with online account access, navigation and troubleshooting.
• Handle inbound calls regarding account inquiries and transactions.
• Process purchases, redemptions, exchanges and other account activities.
• Deliver exceptional customer service with empathy, patience, and professionalism.
• Research and resolve customer issues using available resources and tools.

Skills

Customer service

Communication

Problem solving

Independence

Attention to detail

Career growth

Education

Bachelor's degree

Job description

Customer Service Representative / Financial Services Support Associate *Location:* Denver, CO (On-Site) *Schedule:* Monday-Friday, shifts starting between 6:45 AM and 7:15 AM

Overview We are seeking motivated, customer-focused professionals to join a growing customer support team within the financial services industry. This role is ideal for candidates who enjoy helping customers, solving problems, and building a long-term career with opportunities for professional development and advancement.

Key Responsibilities

• Support customers by processing account-related transactions and requests.
• Assist customers with online account access, navigation, and troubleshooting.
• Handle inbound phone calls regarding account inquiries and transactions.
• Process purchases, redemptions, exchanges, and other account activities.
• Deliver exceptional customer service while demonstrating empathy, patience, and professionalism.
• Research and resolve customer issues using available resources and internal tools.

Required Qualifications

• Minimum of 1 year of customer service experience in a call center, contact center, retail, hospitality, restaurant, or service-oriented environment.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently and manage responsibilities effectively.
• Strong attention to detail and organizational skills.
• Demonstrated commitment to career growth and long-term professional development.

Preferred Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience handling inbound customer calls.
• Experience within financial services, banking, investments, or related industries.
• Previous experience supporting customers in a high-volume environment.

Training & Career Development

This position offers a structured training and development program designed to help employees build industry knowledge and advance their careers. Team members will receive:

• Comprehensive onboarding and customer service training.
• Industry licensing support and exam preparation opportunities.
• Ongoing product and service training.
• Clear advancement pathways with opportunities for internal mobility and career progression.

Work Environment

• 100% on-site position.
• Collaborative and team-oriented culture.
• Casual dress environment.
• Stable work schedule with daytime hours.
• Long-term career opportunities for individuals interested in developing expertise in customer support and financial services.

Ideal Candidate

The ideal candidate is customer-focused, career-driven, adaptable, and eager to grow professionally. They enjoy helping others, thrive in a fast-paced environment, and demonstrate strong work ethic, accountability, and a commitment to delivering outstanding service.

*Keywords:* Customer Service Representative, Call Center Representative, Contact Center Agent, Customer Support Specialist, Inbound Call Representative, Financial Services Support, Client Services Representative.

Job Type & Location

This is a Contract to Hire position based out of Denver, CO.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Denver,CO.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.