Customer Service Representative

National-Seating-; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k Company Match

Tuition reimbursement and Education<br

Job summary

National Seating Mobility (NSM) in Orlando, FL is seeking an organized, customer-focused team member to handle phone inquiries, manage orders, and coordinate with branches, clients, clinicians, and caregivers.

The role supports essential processes to improve client mobility and satisfaction.

Qualifications

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.
• 401k Company Match
• Tuition reimbursement and Education Assistance

Responsibilities

• Answer phone calls and manage inquiries professionally.
• Coordinate order management with branches, clients, clinicians, and caregivers.
• Assist in work order completion and verify client information and funding eligibility.
• Perform data entry and clerical tasks; support inventory and receive deliveries.

Skills

Phone support

Order management

Data entry

Inventory control

Clerical skills

Education

High School diploma or equivalent

Job description

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.
• 401k Company Match
• Tuition reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

#NSMT1

Qualifications

Skills

Behaviors

Motivations

Education

High School or better.

Preferred

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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