Customer Service Representative

National-Seating-; Redlands (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education

Job summary

National Seating Mobility (NSM) is hiring for a full-time, day-shift role in Redlands, CA. You will handle phone inquiries, manage orders across branches, and verify funding eligibility while supporting inventory and data entry tasks. The company promotes growth and values service, teamwork, and excellence.

The position requires a high school diploma or GED, strong organizational skills, and optional bilingual English/Spanish abilities to assist clients and families in the community.

Qualifications

• High School Diploma or GED is required.
• Strong organizational skills are needed.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer phone calls and manage requests in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and caregivers.
• Assist in completion of work orders; verify client information and eligibility for funding.
• Perform data entry, clerical tasks, and assist with inventory and deliveries.

Skills

Phone etiquette

Organization

Bilingual English/Spanish

Customer service

Education

High School Diploma or GED

Job description

070 - Redlands, CA
350 Alabama Street
Suite C
Redlands, CA 92373, USA

070 - Redlands, CA
350 Alabama Street
Suite C
Redlands, CA 92373, USA

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | $23 - $26 DOE

What is it like to work at NSM?
National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

• High School Diploma or G.E.D.
• Organizational Skills
• Bilingual - English/Spanish fluent preferred
• Company paid holidays
• 401k Company Match
• Tuition reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Submit your resume today and join a group of enthusiastic professionals dedicated to changing lives! If you’d like to learn more about us and the impact we make on lives, please visit us at www.nsm-seating.com.
#NSMC1
#NSMT1

Qualifications

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.