Customer Service Representative

National Seating & Mobility; San Diego (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health, Dental, Vision, & Life Ins.

401k Company Match

Tuition Reimbursement and Education

Job summary

National Seating and Mobility is seeking a full-time team member in San Diego, CA. You will answer calls, coordinate orders with branches, clinicians, and caregivers, and support data entry to enable mobility solutions.

Your duties include assisting with work orders, verifying client information, inventory handling, and accepting deliveries, all while ensuring eligibility for funding where applicable. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or G.E.D. required.
• Strong communication skills and customer focus.
• Proficiency with computers and data entry.
• Excellent organizational abilities and attention to detail.
• Customer-centered approach to support clients and caregivers.

Responsibilities

• Answer phone calls and manage requests in a helpful, professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assist in completion of work orders with client info, equipment details, and funding eligibility checks.
• Perform data entry, clerical tasks, inventory support, and receive deliveries.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Customer/Client Focus

Education

High School Diploma or G.E.D.

Job description

Description

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | $20+ hourly DOE What is it like to work at NSM? National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs. Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life. NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us. Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

Benefits

• Paid Time Off
• Company paid holidays
• Health, Dental, Vision, & Life Insurance
• 401k Company Match
• Tuition Reimbursement and Education Assistance

At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.