Customer Service Representative

National Seating & Mobility; Sacramento (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Company Paid Holidays

Health, Dental, Vision, Life Insurance

401k Company Match

Tuition Reimbursement and Education

Equal Opportunity Employer

Job summary

National Seating & Mobility, Sacramento, is seeking a Customer Service Representative for a full-time, day-shift role. You will act as the liaison between clients, caregivers, and referral sources, ensuring accurate information and smooth communication across branches.

The role emphasizes data entry, order coordination, and processing work orders with a focus on service quality. Join a mission-driven team dedicated to 360-degree mobility solutions for clients.

Qualifications

• High School Diploma or G.E.D. required.
• Excellent communication skills and customer focus.
• Proficient with computers and basic office software.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders including client information, equipment detail entry, and funding eligibility verification.
• Performs data entry, clerical tasks, assists with inventory, and accepts deliveries as needed.

Skills

Communication Proficiency

Customer/Client Focus

Education

High School Diploma or G.E.D.

Tools

Computer Proficiency

Job description

Description

Full-time Opportunity | 8‑hour shift (day) | Monday – Friday | $20.50 - $22.00/hr DOE

The role as a Customer Service Representative is vital at National Seating and Mobility. Our shared mission to providing the best care for our clients’ needs begins with you. In this role you will be the acting liaison between our clients, care givers, and referral sources. We look to you to exemplify our HEARTS values through communication with branch leaderships, Rehabilitation Technology Suppliers (RTS), Technicians, and other office support personnel.

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

Benefits

• Paid Time Off
• Company Paid Holidays
• Health, Dental, Vision, & Life Insurance
• 401k Company Match
• Tuition Reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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