Customer Service Representative

Talentify; Canton Charter Township (MI); On-site; USD 20,000 - 29,000; Part time

Job summary

Talentify is seeking a Customer Service Representative in Canton, MI 48188 to support daily transportation and logistics operations. You will communicate with customers, partners, and drivers to ensure timely deliveries and resolve service issues in a fast-paced environment.

The role requires strong customer service, excellent communication, and solid multitasking abilities. A high school diploma and reliable transportation are preferred.

Qualifications

• Experience delivering strong customer service and clear communication to customers, partners and drivers.
• Excellent organizational and multitasking abilities in a busy environment.
• Ability to work effectively with teams and navigate fast-paced logistics operations.

Responsibilities

• Assist customers and business partners via phone and email.
• Resolve customer questions, concerns, and complaints professionally.
• Monitor delivery routes and shipment progress.
• Process delivery order changes and cancellations.
• Scan and verify delivery documentation.
• Accurately document customer interactions and service requests.
• Collaborate with internal teams to resolve issues efficiently.
• Utilize Microsoft Office and internal systems to manage daily tasks.

Skills

Customer service

Communication

Organizational skills

Multitasking

Fast-paced work experience

Education

High school diploma

Tools

Microsoft Office

Job description

Customer Service Representative

Location: Canton, MI 48188

Duration: Contract

Max Pay Rate: $18/hr

Schedule: Tuesday–Saturday | 8:00 AM – 2:30 PM
Note: Candidates must have reliable transportation to travel to the work location.

Position Overview

We are seeking a Customer Service Representative to support daily transportation and logistics operations. In this role, you will communicate with customers, business partners, and drivers to ensure timely deliveries, resolve service issues, and provide an outstanding customer experience in a fast-paced environment.

Key Responsibilities

• Assist customers and business partners via phone and email.
• Resolve customer questions, concerns, and complaints professionally.
• Monitor delivery routes and shipment progress.
• Process delivery order changes and cancellations.
• Scan and verify delivery documentation.
• Accurately document customer interactions and service requests.
• Collaborate with internal teams to resolve issues efficiently.
• Utilize Microsoft Office and internal systems to manage daily tasks.

Required Qualifications

• Experience using Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Reliable transportation to commute to the work location.

Preferred Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service or call center experience.
• Experience in transportation, logistics, or dispatch environments.
• Strong problem-solving skills and attention to detail.