Customer Service Representative

Talentify; Schertz (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

401(k)

Holiday pay

Job summary

TalentBridge is seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. The role is onsite in Schertz, TX and involves a rotating Monday–Saturday schedule with several shift options.

Responsibilities include handling calls and emails, resolving complaints, diagnosing issues, and coordinating with drivers and internal teams to ensure timely resolutions.

Qualifications

• Experience with Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve customer issues.
• Strong organizational and multitasking abilities.

Responsibilities

• Assist customers and business partners by phone and email
• Handle and resolve customer complaints professionally
• Diagnose issues and provide appropriate solutions
• Monitor delivery routes and progress
• Scan haul‑away pods and verify required stamps
• Process delivery order changes and cancellations
• Coordinate with drivers and internal teams to resolve issues

Skills

Microsoft Office

Customer service

Troubleshooting

Organizational skills

Multitasking

Communication skills

1+ year experience

Fast-paced environment

Education

High school diploma or equivalent

Job description

Customer Service Representative

Location: Schertz, TX (Onsite)

Job Type: Contract

Pay Rate: Up to $17/hour

Schedule: Rotating shifts, Monday–Saturday with one scheduled day off

Shift Options

• 7:00 AM – 3:30 PM
• 9:00 AM – 5:30 PM
• 12:00 PM – 8:30 PM

About the Role

We are seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. This is a fast-paced role requiring strong communication, problem-solving, and multitasking skills.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle and resolve customer complaints professionally
• Diagnose issues and provide appropriate solutions
• Monitor delivery routes and progress
• Scan haul‑away pods and verify required stamps
• Process delivery order changes and cancellations
• Coordinate with drivers and internal teams to resolve issues

What You’ll Need

• Experience with Microsoft Office, including Word, Excel, PowerPoint, and MS Project
• Strong customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment
• High school diploma or equivalent preferred
• 1+ year of related experience, preferably in a call center or customer service environment

Schedule & Work Environment

This position requires flexibility to work a rotating Monday–Saturday schedule with one scheduled day off. Candidates should be comfortable working any of the listed shifts.

If you're customer-focused, organized, and enjoy solving problems in a fast-paced environment, this could be a great opportunity to grow your customer service career.

TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!