Veterinary Receptionist - Wilmington, DE

Wilmingtonanimalhospital; Wilmington (DE); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Health insurance

PTO and holidays

Uniform allowance

Continuing education allowance

Employee discounts

Job summary

Wilmington Animal Hospital is actively seeking an experienced Veterinary Receptionist to join our friendly, compassionate team. As the first point of contact for clients and their pets, you will help create exceptional experiences while supporting smooth hospital operations.

We offer a flexible, full-time schedule with no weekends or holiday hours, competitive pay based on experience, and a robust benefits package including medical/dental/vision, 401(k) matching, and opportunities for growth and

Qualifications

• Previous veterinary reception or medical office experience preferred.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-first mindset.
• Compassion for patients, clients, and coworkers.
• Confidence using computers and learning new software.
• Desire to continue learning and growing professionally.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion.
• Schedule appointments and coordinate daily hospital workflow.
• Answer incoming calls and assist clients with questions and concerns.
• Check patients in and out while maintaining accurate client and patient records.
• Process payments and explain invoices and hospital policies.
• Communicate effectively with veterinarians, technicians, and support staff.
• Provide outstanding customer service during every client interaction.
• Help create a welcoming, organized front desk environment.

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Compassion

Team player

Computer literacy

Willingness to learn

Job description

Veterinary Receptionist - Wilmington, DE

Wilmington Animal Hospital is Hiring an Experienced Veterinary Receptionist!

Position Details
Role: Veterinary Receptionist
Status: Full-time
Salary: Negotiable and based on experience
Schedule: Flexible Monday through Friday schedule with an emphasis on maintaining a healthy work-life balance. No weekends or holiday hours!

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Veterinary Receptionist role where your compassion, organization, and customer service skills make a difference every single day? We'd love to meet you.

Wilmington Animal Hospital is looking for an experienced Veterinary Receptionist to join our friendly, compassionate team. As the first person clients see when they walk through our doors—and often the first voice they hear on the phone—you'll play an essential role in creating exceptional experiences for both our clients and their pets.

We combine the stability of a well-established hospital with a supportive culture that encourages personal and professional growth. We believe taking great care of our patients starts with taking great care of our team, which is why work-life balance and employee well‑being are priorities here.

Why Our Veterinary Receptionists Love It Here

• Flexible scheduling that supports a healthy work-life balance
• Supportive, collaborative team that enjoys helping one another succeed
• Opportunities for professional development and continued learning
• Coffee runs, ice cream parties, and occasional meals on us
• A break room stocked with drinks and snacks
• Meaningful work helping pets and the people who love them
• A positive workplace where kindness, teamwork, and laughter are part of every day

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Schedule appointments and coordinate daily hospital workflow
• Answer incoming calls and assist clients with questions and concerns
• Check patients in and out while maintaining accurate client and patient records
• Process payments and explain invoices and hospital policies
• Communicate effectively with veterinarians, technicians, and support staff
• Provide outstanding customer service during every client interaction
• Help create a welcoming, organized, and efficient front desk environment

What Our Veterinary Receptionists Bring

• Previous veterinary reception or medical office experience preferred
• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mindset
• Compassion for patients, clients, and coworkers
• Confidence using computers and learning new software
• Desire to continue learning and growing professionally

The Extras You'll Actually Feel

• A team that supports your success and encourages your growth
• Leaders who appreciate your ideas and contributions
• Opportunities to make a positive impact on pets and their families every day
• A workplace where asking for help—and offering it—is part of the culture
• A team that celebrates successes, supports one another, and enjoys working together
• Plenty of puppy kisses and kitty headbutts along the way
• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a Veterinary Receptionist position where you'll feel appreciated, continue growing your skills, and make a meaningful difference for pets and their families every day, we'd love to hear from you.

Apply today and discover why Wilmington Animal Hospital is such a rewarding place to build your veterinary career.

Diversity, equity, inclusion, and belonging are core values at Wilmington Animal Hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.