CUSTOMER SERVICE REPRESENTATIVE

Pieper Veterinary; Norwich (CT); On-site; USD 25,000 - 29,000; Full time

Job summary

Norwichtown Veterinary Hospital is seeking a Customer Service Representative to be the first point of contact for clients and their pets. The role focuses on greeting clients, answering calls, scheduling, and facilitating smooth hospital communications in a fast-paced, team-oriented setting.

This is a full-time, on-site position in Norwichtown with alternating Saturday shifts. The hospital emphasizes exceptional customer service, organized multi-tasking, and a welcoming experience for every

Qualifications

• Outstanding customer service skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and organization
• Positive attitude and team-first mentality
• Reliable attendance and strong work ethic
• Ability to remain professional under pressure
• Comfortable working with animals and pet owners
• Ability to prioritize and manage multiple responsibilities
• Must be available for alternating Saturday shifts
• High School Diploma or equivalent

Responsibilities

• Answer incoming phone calls and respond to client inquiries
• Schedule appointments and assist with hospital communications
• Welcome clients and patients upon arrival
• Escort clients and pets into exam rooms
• Process phone and online requests
• Provide information regarding hospital services and procedures
• Route calls and questions to appropriate team members
• Resolve client concerns professionally and efficiently
• Support daily front desk operations
• Maintain a positive and welcoming client experience

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Team player

Professional under pressure

Reliability

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

Positions are available across all hospitals in the Pieper Veterinary network. For over 80 years, we’ve cared for Connecticut’s pets and their families with compassion and expertise.

Joining our team means practicing the highest level of veterinary medicine in a supportive environment, with great benefits, collaborative colleagues, and a culture built on treating every pet as if they were our own.

Explore open roles and start your career with Pieper today.

Core Values

The core values below are the beliefs that guide us in our practice every day -- It’s how we come to work.

We Love What We Do

We love what we do and who we do it for. We pay attention to the patient’s journey and we treat the individual. We’re passionate and proud of our work, our patients and our team. We put our hearts into it.

Team Sport

We know the best way to care for our patients and clients is by working together. We respect, trust, support and encourage our co-workers. We have each other’s back. We ask “How can I help?”

Laughter

The work we do is challenging, and we stay strong by lifting each other up. We feel a positive attitude and a little humor has the ability to make all the difference in someone’s day.

We Can Handle It

In fact, we can handle anything. We take action while keeping our cool. We adapt to whatever comes through the door. We’re decisive, confident and we are fearless. We like a good challenge and we do what is necessary.

Good People Work Here

We are united by the desire to be ethical, honest and responsible. We show integrity, compassion and respect and genuinely care about our work and our patients.

NORWICHTOWN VETERINARY HOSPITAL
Norwich, CT | Full-Time

OPPORTUNITY HIGHLIGHTS

Pay: $18.00-$21.00/hour (dependent upon experience)
Full-Time Schedule: Monday, Tuesday, Wednesday, Thursday, and alternating Saturdays
Weekend Requirement: Alternating Saturdays, 8:00 AM-12:30 PM
Schedule Adjustment: Full-time team members working Saturday receive a half day during the week
Employment Status: Full-Time
Workplace Type: On-Site

BENEFITS

WHY NORWICHTOWN VETERINARY HOSPITAL

Norwichtown Veterinary Hospital is committed to providing exceptional primary care while fostering a collaborative, supportive, and team-oriented environment. As part of the COVE Animal Health network, our hospital works closely with neighboring primary care, urgent care, specialty, and emergency teams to provide the highest level of care for our patients and clients.

As our Customer Service Representative, you will be one of the first people our clients interact with. Your ability to create a welcoming experience, communicate effectively, and support both clients and teammates will play a critical role in the overall success of the hospital.

We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and can juggle multiple priorities while maintaining exceptional customer service. If you're organized, personable, dependable, and passionate about making a difference, we'd love to meet you.

Learn More About Us Here:
www.norwichtownvet.com

WHAT YOU'LL DO

• Answer incoming phone calls and respond to client inquiries
• Schedule appointments and assist with hospital communications
• Welcome clients and patients upon arrival
• Escort clients and pets into exam rooms
• Process phone and online requests
• Provide information regarding hospital services and procedures
• Route calls and questions to appropriate team members
• Resolve client concerns professionally and efficiently
• Support daily front desk operations
• Maintain a positive and welcoming client experience

REQUIREMENTS FOR THIS ROLE | NON-NEGOTIABLE

• Outstanding customer service skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Strong attention to detail and organization
• Positive attitude and team-first mentality
• Reliable attendance and strong work ethic
• Ability to remain professional under pressure
• Comfortable working with animals and pet owners
• Ability to prioritize and manage multiple responsibilities
• Must be available for alternating Saturday shifts
• High School Diploma or equivalent

PREFERRED QUALIFICATIONS | NOT A DEAL BREAKER

• Previous customer service experience
• Veterinary, medical, or animal care experience
• Experience working in a veterinary hospital or clinic
• Familiarity with veterinary terminology
• Experience answering high-volume phone calls
• Strong problem-solving abilities
• Bilingual (English/Spanish) is a plus
• Experience with scheduling software or practice management systems

WHAT SUCCESS LOOKS LIKE

• Creating a warm and welcoming client experience
• Maintaining professionalism during busy periods
• Supporting teammates across the hospital
• Managing multiple tasks accurately and efficiently
• Providing timely and effective communication
• Building positive relationships with clients and patients
• Representing Norwichtown Veterinary Hospital in a professional and compassionate manner

LET'S TALK!

If you enjoy helping people, love working in a team environment, and are looking for an opportunity to make a meaningful impact in veterinary medicine, we'd love to connect.

Apply today and let's start a conversation about your experience, career goals, and what you're looking for in your next opportunity.

EQUAL EMPLOYMENT OPPORTUNITY

Norwichtown Veterinary Hospital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

.

Follow Us!

Pieper Veterinary is proud to be part of the COVE Animal Health family. Follow Pieper on social media, and connect with COVE on LinkedIn for more updates.