Receptionist - Companion Animal Hospital Norridge

Mission Pet Health; Norridge (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted veterinary care for your 1

Access to online discount platform

Teladoc 24/7 doctor access

Medical, Dental, and Vision insurance

401k retirement plan

Life Insurance and Disability coverage

Job summary

Mission Pet Health is seeking a friendly, professional receptionist for a hospital network in Illinois. You will manage a multi-line phone system, greet clients warmly, and contribute to efficient front-desk operations with a patient-first approach.

You will maintain medical records, coordinate appointments, handle payments, and support clinical staff. The role offers growth opportunities, benefits, and a collaborative, pet-centered culture across our network.

Qualifications

• Passion for customer service and love for animals.
• Excellent communication with the ability to handle stressful situations.
• Strong organizational skills for multitasking in a fast-paced environment.
• Team-oriented with the ability to work independently.
• Experience with veterinary software preferred; some weekend/holiday shifts may be required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Flexibility

Tools

Veterinary software

Job description

Welcome to Companion Norridge in beautiful Norridge, IL. We are deeply proud of our mission to provide the highest standard of care, a commitment recognized by our prestigious AAHA accreditation. This rigorous credentialing demonstrates that we go above and beyond in every aspect of patient care and facility maintenance. The community recognizes this dedication, giving us an excellent 4.6-star Google rating. If you are seeking an opportunity where your clinical excellence is supported and celebrated, we invite you to explore how you can succeed here.When you join Companion Norridge, you become part of a network that deeply values your professional development. We focus on building careers, not just filling roles. Our commitment to your growth means we offer programs designed to help all teammates achieve their most ambitious career goals, whether that involves becoming a credentialed veterinary technician, pursuing specialized continuing education, or moving into a leadership position within the hospital. We ensure that you have access to internal resources and mentorship opportunities that help you feel supported every day.Providing quality Small Animal medicine requires a foundation of collaboration and resources. As part of a larger supportive network, we ensure our veterinarians have ready access to internal specialty consultations, allowing us to manage complex cases efficiently while keeping care local. We focus on using the best available tools and techniques to deliver comprehensive diagnostics and treatment plans. This structured environment ensures that your focus remains entirely on performing your best clinical work and delivering excellent outcomes for our patients.Norridge, IL offers the ideal balance between convenient suburban living and easy access to big-city amenities. Situated near Chicago’s O’Hare International Airport and major interstate access points, Norridge provides excellent accessibility for your daily commute while maintaining a distinct, welcoming community atmosphere. The area is known for its strong family focus, local parks, and diverse dining and retail options, ensuring you have plenty of ways to relax and enjoy your time outside of the hospital.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location: Phoenix Mountain Animal Hospital

Location: Richmond Valley Veterinary Practice

Location: Kronenwetter Veterinary Care S.C.

Location: Columbus Countryside Veterinary Clinic

Location: East Riverside Veterinary Hospital

Location: Grand Canyon Veterinary Hospital