Customer Service Representative

Valiant-Management; North New Hyde Park (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Valiant-Management is seeking a Customer Service Representative for an in-person role in New York. You will assist customers by providing product and service information and guiding them through the acquisition process.

Responsibilities include handling inquiries in person, presenting products, resolving issues, updating customer records, and developing knowledge of evolving services. A positive and proactive attitude, plus leadership potential, are valued.

Qualifications

• Experience in customer service, sales or related fields is preferred.
• Ability to build rapport with clients and maintain professionalism.
• Strong written and verbal communication skills are essential.
• Leadership ability or potential is valued, training experience is a plus.

Responsibilities

• Handle customer inquiries in-person and guide through the acquisition process.
• Provide information about products and services and troubleshoot issues.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services.

Skills

Customer service

Rapport building

Multitasking

Communication skills

Leadership

Training experience

Positive attitude

Job description

We are seeking a Customer Service Representative to join our team! This is an in-person role and you will be responsible for helping customers by providing product and service information and helping with the customer acquisition process.

Responsibilities:

• Handle customer inquiries while walking them through the customer acquisition process, in person
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Leadership ability
• Training experience is a plus but not a requirement