Customer Service Representative

JobDiva, Inc.; Newark (NJ); On-site; USD 25,000 - 26,000; Full time

Job summary

JobDiva, Inc. is seeking a Customer Service Representative in Newark, NJ for an onsite contract role. You will assist customers, business partners, and drivers, resolve delivery issues, and monitor routes to ensure a smooth delivery experience.

The ideal candidate has 1+ year of related experience, strong communication skills, and proficiency with Microsoft Office. The schedule is Monday–Friday, 11:00 AM–7:30 PM, with hourly pay of $18–$19.

Qualifications

• 1+ year of related experience in customer service or call center.
• Strong communication and problem-solving abilities.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, MS Project).
• High school diploma or equivalent preferred.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve customer and delivery issues.
• Monitor delivery routes and progress.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.
• Coordinate with drivers and internal teams to resolve issues.
• Manage multiple priorities while maintaining accurate information.

Skills

Strong customer service

Microsoft Office

1+ year of related experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Customer Service Representative
Location: Newark, NJ (Onsite)
Job Type: Contract
Pay Rate: $18–$19/hour
Schedule: Monday–Friday | 11:00 AM–7:30 PM

About the Role

We are seeking a Customer Service Representative to support customers, business partners, and drivers while ensuring a smooth delivery experience. This role involves handling customer inquiries, resolving delivery issues, monitoring routes, and processing order changes.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer and delivery issues
• Monitor delivery routes and progress
• Scan haul-away pods and verify required stamps
• Process delivery order changes and cancellations
• Coordinate with drivers and internal teams to resolve issues
• Manage multiple priorities while maintaining accurate information

What You’ll Need

• Experience with Microsoft Office, including Word, Excel, PowerPoint, and MS Project
• Strong customer service and communication skills
• Ability to troubleshoot and resolve customer issues
• Strong organizational and multitasking skills
• Ability to work effectively under pressure
• High school diploma or equivalent preferred
• 1+ year of related experience, preferably in a call center or customer service environment

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