Onsite Customer Service Pro — Delivery Support

JobDiva, Inc.; Newark (NJ); On-site; USD 25,000 - 26,000; Full time

Job summary

JobDiva, Inc. is seeking a Customer Service Representative in Newark, NJ for an onsite contract role. You will assist customers, business partners, and drivers, resolve delivery issues, and monitor routes to ensure a smooth delivery experience.

The ideal candidate has 1+ year of related experience, strong communication skills, and proficiency with Microsoft Office. The schedule is Monday–Friday, 11:00 AM–7:30 PM, with hourly pay of $18–$19.

Qualifications

• 1+ year of related experience in customer service or call center.
• Strong communication and problem-solving abilities.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, MS Project).
• High school diploma or equivalent preferred.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve customer and delivery issues.
• Monitor delivery routes and progress.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.
• Coordinate with drivers and internal teams to resolve issues.
• Manage multiple priorities while maintaining accurate information.

Skills

Strong customer service

Microsoft Office

1+ year of related experience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

JobDiva, Inc. is seeking a Customer Service Representative in Newark, NJ for an onsite contract role. You will assist customers, business partners, and drivers, resolve delivery issues, and monitor routes to ensure a smooth delivery experience.

The ideal candidate has 1+ year of related experience, strong communication skills, and proficiency with Microsoft Office. The schedule is Monday–Friday, 11:00 AM–7:30 PM, with hourly pay of $18–$19.