Customer Service Representative- West

Reliable Safety and Flow Corporation; Romeoville (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Reliable Safety and Flow Corporation is seeking a Customer Service Representative (CSR) for the West team located at the Romeoville, IL distribution center. The role focuses on resolving inquiries, processing orders, and supporting both customers and the outside sales team.

You will handle RFQs, credits, debits, and RMAs in the ERP/CRM environment while delivering professional, high-quality service. This on-site position runs Monday through Friday, 10:00am-7:00pm.

Qualifications

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in an ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and address opportunities for improvement.
• Process RFQ’s from customers and outside sales with accuracy and timeliness in the ERP.
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC’s CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions.

Skills

Communication skills

Problem-solving

Customer focus

Calm under pressure

Education

Bachelor's degree or equivalent

Tools

ERP

CRM

Job description

Customer Service Representative- West

Department: Customer Service

Employment Type: Full Time

Location: Romeoville, IL - Distribution Center

Description

We're currently seeking a Customer Service Representative (CSR). In coordination with our outside sales team, the Customer Service Representative is the primary point of contact for our customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence.

We are currently looking to fill this spot on our West Team. If you work in Romeoville, this schedule would be Monday through Friday, 10:00am- 7:00pm.

How You Will Help:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
• Collaborate cross-functionally to address customer needs and collaborate cross-functionally to address customer needs and ???
• Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC’s CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned

What You Will You Bring:

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in a ERP. CRM experience is a plus.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.