Customer Service Representative

Eric Safarian - State Farm Agency; New York (NY); Vor Ort; USD 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Commission & bonuses

PTO

Training & development

Advancement opportunities

Team environment

Zusammenfassung

Eric Safarian - State Farm Agency in Staten Island, NY is seeking a customer service representative to serve as the primary contact for clients, handling insurance inquiries, policy information, and claims processing. The role emphasizes building relationships, educating clients on products, and delivering prompt, accurate service in a full-time setting.

You will work within a team, assist with licensing needs, and contribute to a supportive, growth-oriented office environment while delivering

Qualifikationen

• Excellent written, verbal, and listening communication skills.
• Self-motivated and detail-oriented.
• Proactive in identifying and resolving issues.
• Strong ability to work effectively both independently and within a team.
• Capability to assess customer needs and conduct effective client interviews.
• Strong interpersonal skills and the ability to relate to clients with empathy and professionalism.
• Ability to obtain a Property & Casualty license (required).
• Ability to obtain a Life & Health insurance license (required).

Aufgaben

• Answer incoming calls and welcome clients in a professional and courteous manner.
• Establish and nurture customer relationships, following up as needed to ensure satisfaction and retention.
• Deliver prompt, accurate, and friendly service to all clients.
• Respond to inquiries regarding insurance availability, eligibility, coverage options, policy updates, billing, and claims.
• Educate customers through a needs-based review process about various insurance products and options available through State Farm.
• Support policy changes, transfers, and provide clear explanations for clients.
• Collaborate with team members to support office objectives and customer needs.
• Demonstrate a proactive approach in problem-solving and issue resolution.

Kenntnisse

Communication skills

Self-motivation

Detail-oriented

Problem solving

Teamwork

Needs assessment

Empathy

Licensing: P&C

Licensing: Life & Health

Jobbeschreibung

Are you passionate about providing exceptional customer service and helping others? Join our team as a Customer Service Representative (CSR), a key role at Eric Safarian - State Farm Agency. As a Customer Service Representative, you will play an essential part in ensuring customers receive the highest quality service and support related to their insurance needs. This is an excellent opportunity for a driven, detail-oriented professional looking to build their career in insurance customer support.

As a Customer Service Representative, you will be the first point of contact for clients, providing friendly, accurate, and efficient service. Your role will focus on building strong relationships with clients, educating them about insurance products, and helping them navigate the complexities of policies and claims. This full-time position offers a rewarding work environment that values growth, professional development, and the satisfaction of making a difference in customers' lives.

Working at Eric Safarian - State Farm Agency offers you the chance to be part of a reputable insurance office committed to delivering outstanding service. Located in Staten Island, NY, our office is conveniently situated within a vibrant community, offering a positive work-life balance and opportunities for advancement.

Customer Service Representative - Summary

• Serve as a primary contact for clients, delivering exceptional service and support.
• Assist customers with insurance-related inquiries, policy information, and claims processing.
• Foster positive relationships with clients to enhance satisfaction and retention.
• Work collaboratively within a team-focused environment.
• Utilize your communication and problem-solving skills to address client needs.

Duties & Responsibilities

• Answer incoming calls and welcome clients in a professional and courteous manner.
• Establish and nurture customer relationships, following up as needed to ensure satisfaction and retention.
• Deliver prompt, accurate, and friendly service to all clients.
• Respond to inquiries regarding insurance availability, eligibility, coverage options, policy updates, billing, and claims.
• Educate customers through a needs-based review process about various insurance products and options available through State Farm.
• Support policy changes, transfers, and provide clear explanations for clients.
• Collaborate with team members to support office objectives and customer needs.
• Demonstrate a proactive approach in problem-solving and issue resolution.

Salary & Benefits

• Competitive base pay plus commission and bonus opportunities.
• Paid time off, including vacation and personal/sick days.
• Valuable industry experience and hands-on training.
• Growth potential and opportunities for advancement within the agency.
• Supportive, team-oriented work environment.

Qualifications & Requirements

• Excellent written, verbal, and listening communication skills.
• Self-motivated and detail-oriented individual.
• Proactive in identifying and resolving issues.
• Strong ability to work effectively both independently and within a team setting.
• Capability to assess customer needs and conduct effective client interviews.
• Strong interpersonal skills and the ability to relate to clients with empathy and professionalism.
• Ability to obtain a Property & Casualty license (required).
• Ability to obtain a Life & Health insurance license (required).

Ideal Candidate Snapshot

• Enjoys engaging with people and helping them find solutions.
• Thrives in a dynamic, fast-paced office environment.
• Demonstrates a high level of professionalism and commitment to customer satisfaction.
• Values ongoing learning and career advancement opportunities.
• Is passionate about delivering top-notch service and being a trusted resource for clients.

Other Relevant Information

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employment is contingent upon successful completion of any applicable licensing requirements and training programs. Employees of State Farm agents are not employees of State Farm Insurance Companies. State Farm agents are independent contractors who hire and manage their own employees. We are committed to providing equal employment opportunities and maintaining a diverse, inclusive workplace.