Customer Service Representative (CSR)

Charles Knuth - State Farm Agency; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Career advancement

Licensing support

Job summary

gobravvo's State Farm agency in Ann Arbor is seeking a Customer Service Representative to be the primary contact for clients, handling inquiries, billing questions, and policy changes with a focus on accuracy and courtesy.

The role emphasizes building trust, compliance with standards, and collaboration with the sales team to address client needs. Licensing support is available to help you grow professionally in insurance services.

Qualifications

• Prior customer service experience (office, bank, retail, call center, or insurance)
• Proficiency with computers and strong organizational skills
• Licenses are required or willingness to obtain them

Responsibilities

• Answer incoming calls, emails, and in-person inquiries from clients
• Assist with billing inquiries, payment processing, policy changes, and ID cards
• Process paperwork and maintain up-to-date records accurately
• Identify clients who may need coverage reviews and refer to sales team
• Ensure compliance with agency standards and regulations

Skills

Customer service

Communication

Organization

Job description

Are you passionate about supporting others and delivering exceptional service? The Customer Service Representative (CSR) role offers a dynamic opportunity to engage with clients, resolve their inquiries, and ensure their experiences are positive and efficient. In this full-time position based in Ann Arbor, you will represent a State Farm independent contractor agent, acting as the primary point of contact for customers seeking assistance with their insurance policies and related services.

As a Customer Service Representative (CSR), you will play an integral part in managing customer relationships and upholding the high standards of service expected from the agency. Your responsibilities will revolve around building rapport with clients, problem-solving, and facilitating smooth transactions, all while adhering to company procedures and compliance requirements. This role is ideal for individuals who excel at communication, organization, and multi-tasking in a fast-paced office environment.

Customer Service Representatives (CSR) are essential in answering incoming calls and responding to emails and in-person inquiries. You will assist customers with billing questions, payment processing, policy changes, and documentation needs, ensuring all records are maintained accurately and efficiently. Additionally, you will identify clients who may benefit from additional coverage reviews and coordinate with the sales team for further assistance.

Your experience in customer service, whether from an office, retail, banking, call center, or insurance setting, will be highly valued in this position. Proficiency with computers and strong organizational abilities are key assets for successfully managing daily tasks. If you are not already licensed, the agency will support your efforts to obtain required Property & Casualty and Life & Health insurance licenses, helping you enhance your professional qualifications and career prospects.

The agency values team members who are attentive, empathetic, and proactive. In return, you will enjoy a supportive work environment, paid time off, and clear opportunities for advancement. Working as a Customer Service Representative (CSR) here provides the unique experience of contributing to a respected insurance agency while developing your skills and furthering your career in the insurance industry.

By joining the team, you will contribute to a workplace culture rooted in integrity, client focus, and continuous improvement. The agency recognizes and rewards dedication, offering a competitive salary with bonus potential for outstanding performance. As you help clients navigate their insurance needs, you'll also have the chance to grow professionally and expand your expertise through ongoing training and licensing support.

This Customer Service Representative (CSR) position is a gateway to a rewarding career in insurance services.

Take the next step toward a fulfilling and impactful career as a Customer Service Representative (CSR) in a respected insurance agency.

Customer Service Representative (CSR) - Summary

• Serve as the first point of contact for clients, ensuring positive interactions and prompt resolutions
• Represent a State Farm independent contractor agent in a customer-focused office environment
• Facilitate smooth communication between clients and the agency

Duties & Responsibilities

• Answer incoming phone calls, emails, and in-person questions from clients
• Assist with billing inquiries, payment processing, policy changes, and issuing ID cards
• Process paperwork accurately and maintain up-to-date records
• Identify customers who may need coverage reviews and refer them to the sales team
• Ensure compliance with agency standards and industry regulations

Salary & Benefits

• Competitive base salary with additional bonus potential
• Paid time off, including vacation and personal/sick days
• Opportunities for career advancement within the agency

Qualifications & Requirements

• Prior customer service experience (office, bank, retail, call center, or insurance)
• Proficiency with computers and strong organizational skills
• Property & Casualty and Life & Health insurance licenses, or willingness to obtain them
• Ability to complete required licensing and training programs successfully

Ideal Candidate Snapshot

• Friendly, professional, and empathetic demeanor
• Effective communicator and attentive listener
• Detail-oriented and capable of multitasking
• Motivated to grow professionally and contribute to a team-oriented environment

Other Relevant Information

• Opportunity to work in a vibrant office environment in Ann Arbor, known for its welcoming community and dynamic business landscape
• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
• Employees of State Farm agents must complete applicable licensing requirements and training programs
• State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm