Customer Service Representative (CSR)

Mark Zion - State Farm Agency; Wailuku (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Base salary with bonuses

PTO including vacation and personal/s—

Professional growth opportunities

Comprehensive training

Job summary

State Farm independent contractor agent is seeking a Customer Service Representative (CSR) to deliver outstanding service and help clients with insurance needs. The role includes training, licensing support, and growth potential within a collaborative office.

You will build rapport, handle inquiries on policies, billing, and claims, and support licensing progression while contributing to a positive community presence.

Qualifications

• Exceptional interpersonal and communication skills as stated.
• Organizational abilities and attention to detail.
• Self-motivation with proactive problem-solving approach.
• Ability to work in a team and independently when required.
• Willingness to obtain Property & Casualty and Life & Health licenses.

Responsibilities

• Establish and maintain positive customer relationships through effective communication, follow-up, and support.
• Respond promptly and accurately to customer inquiries regarding insurance products, policy details, billing, claims, and changes in coverage.
• Educate customers about available insurance options using a customer-focused and needs-based approach.
• Assist clients with claim submissions, policy transfers, and clarifying billing questions to ensure a smooth and hassle-free experience.
• Demonstrate a strong work ethic with a commitment to professional success and personal excellence each day.
• Use organizational skills to manage multiple tasks simultaneously, prioritize daily activities, and provide timely reports to management.
• Work collaboratively with team members to achieve agency goals and maintain a supportive office environment.
• Stay current with product updates, licensing requirements and industry best practices through ongoing training and continuing education.

Skills

Interpersonal skills

Communication skills

Organizational skills

Detail-oriented

Team collaboration

Problem solving

Self-motivation

Tech literacy

Licensing readiness

Job description

Customer Service Representative (CSR) - Summary

If you are passionate about delivering outstanding customer experiences and enjoy helping people solve problems, the Customer Service Representative (CSR) position is an excellent opportunity to advance your career in the insurance industry. As a Customer Service Representative (CSR), you will become an integral part of a dynamic team, focusing on providing high-quality support and value-based solutions to clients. This role offers comprehensive training for those who are eager to learn, with no prior insurance experience required. Joining this collaborative environment will allow you to gain valuable experience, develop your professional skills, and contribute to the ongoing success of the agency. The position is offered on a full-time basis, providing a stable and supportive work setting. Working as a Customer Service Representative (CSR) offers the chance to build a rewarding career with growth potential while making a meaningful impact in your community.

Duties & Responsibilities

• Establish and maintain positive customer relationships through effective communication, follow-up, and support.
• Respond promptly and accurately to customer inquiries regarding insurance products, policy details, billing, claims, and changes in coverage.
• Educate customers about available insurance options using a customer-focused and needs-based approach.
• Assist clients with claim submissions, policy transfers, and clarifying billing questions to ensure a smooth and hassle-free experience.
• Demonstrate a strong work ethic with a commitment to professional success and personal excellence each day.
• Use organizational skills to manage multiple tasks simultaneously, prioritize daily activities, and provide timely reports to management.
• Work collaboratively with team members to achieve agency goals and maintain a supportive office environment.
• Stay current with product updates, licensing requirements, and industry best practices through ongoing training and continuing education.

Salary & Benefits

• Competitive base salary with performance-based bonuses.
• PTO (Paid Time Off) including vacation and personal/sick days for work-life balance.
• Opportunities for professional growth and advancement within the agency.
• Comprehensive initial training and ongoing learning opportunities to support career development.

Qualifications & Requirements

• Exceptional interpersonal and communication skills, both verbal and written.
• Organizational abilities to efficiently manage tasks and workflow.
• Demonstrated self-motivation and proactive problem-solving approach.
• Attention to detail and a commitment to accuracy in all aspects of the role.
• Ability to work effectively as part of a team and independently when required.
• Proficiency in learning and using computer systems and office technology.
• Willingness and ability to obtain Property & Casualty license and Life & Health license (training and support provided).
• Continuous commitment to professional development and staying informed about industry changes and agency products.

Ideal Candidate Snapshot

• Energetic and enthusiastic about helping others and contributing to a positive work culture.
• Customer-focused mindset with a passion for delivering exceptional service.
• Able to adapt quickly in a fast-paced, evolving work environment.
• Strong organizational skills and ability to manage multiple priorities successfully.
• Motivated to learn new skills and eager to grow within the insurance industry.
• Dedicated to maintaining high standards of professionalism and integrity.

Other Relevant Information

• This Customer Service Representative (CSR) position is with an independent contractor agent representing a major insurance brand, offering a structured environment with the backing of a reputable company.
• Employees must successfully complete all required licensing and training programs relevant to the insurance industry.
• Employee status is with the independent agent; not with the larger insurance corporation.
• Equal Opportunity Employer: All qualified applicants are encouraged to apply, regardless of background or experience level.

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.