Customer Service Representative

Chuck Pittman - State Farm Agency; Waterloo (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Comprehensive health insurance

Paid time off

Licensing sponsorship and training

Career growth opportunities

Job summary

State Farm is seeking a Customer Service Representative through an independent contractor agent to deliver exceptional service in the insurance industry. The role centers on building lasting client relationships, guiding prospects through coverage options, and ensuring accurate, timely information is provided to customers.

Ideal candidates possess strong communication, organizational skills, and a proactive, team-focused mindset.

Qualifications

• Excellent interpersonal and listening skills.
• Ability to explain insurance options clearly and accurately.
• Strong organization and attention to detail for handling multiple tasks.

Responsibilities

• Establish and maintain positive customer relationships with follow-up as needed.
• Respond to inquiries about insurance coverage, policies, billing, and licensing requirements.
• Educate customers using a needs-based approach to explain options and solutions.
• Utilize CRM and digital tools to manage customer information and service requests.
• Collaborate with team members to ensure a seamless, supportive service environment.

Skills

Customer service

Communication

Organization

Self-motivation

Problem-solving

Teamwork

Multitasking

Learning agility

Job description

Customer Service Representative - Summary

The Customer Service Representative (CSR) plays a pivotal role in delivering exceptional support and service to clients within the insurance industry. This position is suited for individuals who are passionate about customer care, possess strong communication skills, and thrive in a dynamic, fast-paced setting. The CSR will be responsible for fostering lasting relationships with clients, responding to inquiries, and ensuring that customers receive comprehensive information about available insurance products and services. By joining a reputable insurance agency, the Customer Service Representative will contribute to business growth through value-driven conversations and a commitment to providing remarkable customer experiences. This is an excellent opportunity for those seeking professional development and advancement within the insurance sector.

Duties & Responsibilities

• Establish and maintain positive customer relationships, ensuring follow-up as necessary to meet client needs.
• Offer prompt, accurate, and friendly service, including responding to inquiries about insurance coverage, policy changes, claim submissions, billing, and eligibility.
• Educate customers about insurance options using a needs-based approach, ensuring clients understand their coverage and available solutions.
• Uphold a strong work ethic, demonstrating commitment to daily and long-term success.
• Utilise computer systems and digital tools effectively to manage customer information and process service requests.
• Collaborate with team members to ensure a seamless and supportive service environment.
• Generate timely and thorough activity reports to keep management informed of daily activities and customer interactions.
• Stay up-to-date with product changes, licensing requirements, and technical developments through ongoing training and professional development.

Salary & Benefits

• Competitive base salary with opportunities for commission and bonuses based on performance.
• Paid time off, including vacation and personal/sick days to support work-life balance.
• 401(k) plan with employer matching to support long-term financial goals.
• Comprehensive health insurance coverage for employee well-being.
• Life insurance options and short-term disability coverage.
• Parental leave to support employees and their families.
• Access to training and professional development programs.
• Agency-sponsored insurance licensing for qualified employees.
• Opportunities for advancement and career growth within the agency.

Qualifications & Requirements

• Excellent interpersonal skills for building positive client relationships.
• Strong written, verbal, and listening communication abilities.
• Organizational abilities and attention to detail to manage multiple tasks efficiently.
• Self-motivated and proactive in problem-solving and service delivery.
• Demonstrated dedication to customer service and satisfaction.
• Comfortable learning and utilizing computer functions relevant to the role.
• Ability to thrive in a team-oriented environment and support colleagues as needed.
• Competence in managing multiple priorities and tasks simultaneously.
• Must be able to obtain a Property & Casualty insurance license.
• Must be able to obtain a Life and Health insurance license.
• Commitment to ongoing education and staying current with industry developments and licensing requirements.

Ideal Candidate Snapshot

• Energetic and enthusiastic about helping customers navigate insurance options.
• Driven by results and motivated to contribute to business growth.
• Open to learning and adaptable to new processes in a changing environment.
• Values integrity, accuracy, and timeliness in completing tasks and serving clients.
• Seeks opportunities for personal and professional growth within the insurance industry.
• Thrives in a collaborative and supportive team atmosphere.

Other Relevant Information

• This Customer Service Representative position is with an independent contractor agent, not directly with the parent insurance company.
• Employment is structured with opportunities for advancement and professional development based on performance and agency needs.
• The workplace culture emphasizes inclusivity, support, and the pursuit of excellence in customer service.
• Applicants from all backgrounds and experience levels are encouraged to apply.
• Disclosure: This position is with an independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
• Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.