Customer Service Representative

Brandon Foster - State Farm Agency; El Segundo (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Benefits after six months

Professional growth opportunities

Job summary

The Brandon Parks - State Farm Agency in El Segundo, CA seeks a Customer Service Representative to be the first contact for policyholders, handling inquiries, policy updates, billing questions, and claims processes with empathy.

Ideal candidates possess excellent communication, are team players, and can obtain required Property & Casualty and Life/Health licenses. On-the-job training and licensing support are available within a collaborative environment.

Qualifications

• Excellent communication and active listening abilities.
• Strong customer-focused mindset with empathy and problem-solving.
• Ability to work effectively in a team-oriented environment.
• Willingness to pursue Property & Casualty and Life & Health licenses.

Responsibilities

• Answer incoming calls and greet clients with professionalism and courtesy.
• Build and nurture customer relationships to ensure ongoing satisfaction.
• Provide information on policies, billing, eligibility, and coverage.
• Assist with policy changes, transfers, claims submissions, and clarifications.
• Document interactions in the agency management system and collaborate with the team.

Skills

Customer service

Communication skills

Teamwork

Licensing readiness

Job description

The role of a Customer Service Representative (CSR) is central to delivering an excellent client experience in the insurance industry. At Brandon Parks - State Farm Agency in El Segundo, CA, we are excited to welcome a new team member who is passionate about client support and thrives in a dynamic, customer-focused environment.

As a Customer Service Representative, you will be the first point of contact for our valued clients. You will communicate daily with policyholders, responding to their needs and inquiries with professionalism and empathy. In this role, you will help educate customers about their insurance options, assist with policy updates, resolve billing questions, and facilitate claims processes. You will use a consultative approach to ensure every client interaction is positive and informative, strengthening their loyalty to our agency and to State Farm Insurance.

Working as a Customer Service Representative provides a unique opportunity for career growth and development within the insurance industry. You will receive valuable on-the-job training, mentorship from experienced professionals, and the chance to obtain necessary industry licenses that can open doors for advancement. Our agency values a collaborative team environment where each member is encouraged to share ideas and support each other in achieving both individual and collective goals.

The El Segundo, CA area is a vibrant and welcoming community, offering a great environment for professionals in the insurance industry. Joining our agency means becoming part of a supportive workplace culture that values diversity, inclusivity, and professional growth. If you are a motivated individual who enjoys problem-solving, excels at communication, and is committed to delivering outstanding customer experiences, we encourage you to apply for the Customer Service Representative position today.

Customer Service Representative - Summary

• Represent a well-established State Farm agency as the primary contact for client service needs.
• Build and maintain strong relationships with customers through prompt, accurate, and friendly support.
• Enhance the State Farm Insurance customer experience by providing clear information and proactive solutions.

Duties & Responsibilities

• Answer incoming phone calls and greet clients with professionalism and courtesy.
• Establish and nurture customer relationships, following up as needed to ensure ongoing satisfaction.
• Provide accurate and timely responses to inquiries regarding insurance policies, coverage, eligibility, and billing.
• Assist customers with policy changes, transfers, claims submissions, and clarifications.
• Educate clients on insurance options using a needs-based review process tailored to individual requirements.
• Document client interactions and transactions in the agency management system.
• Collaborate with team members to ensure seamless customer service and problem resolution.

Salary & Benefits

• Competitive hourly pay structure.
• Eligibility for a comprehensive benefits package after six months of employment.
• Opportunity to gain valuable experience within a respected State Farm agency.
• Potential for professional growth and advancement within the office.

Qualifications & Requirements

• Preferred: Sales experience in outside sales, inside sales representative roles, retail sales, or telemarketing.
• Excellent communication skills, both written and verbal, with strong listening abilities.
• Self-motivated, proactive, and detail-oriented individual.
• Ability to work effectively in a team-oriented environment.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Proven ability to assess customer needs and conduct effective client interviews.
• Demonstrated ability to relate to customers and build rapport.
• Must be able to obtain a Property & Casualty insurance license.
• Must be able to obtain a Life and Health insurance license.

Ideal Candidate Snapshot

• Customer-focused with a genuine passion for helping others.
• Flexible and able to adapt to changing customer needs and priorities.
• Skilled at handling multiple tasks and maintaining attention to detail in a fast-paced setting.
• Keen interest in developing a professional career in the insurance sector.
• Open to ongoing learning and professional development.

Other Relevant Information

Our agency is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.