Customer Service Representative (CSR)

Leisha Willis State Farm Agency; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Career growth

Bonus programs

Job summary

gobravvo is seeking a detail-oriented Customer Service Representative in Los Angeles to deliver exceptional service to insurance customers. You will answer inquiries, explain coverage options, and guide clients through claims and billing processes.

Comprehensive training is provided, and the role includes licensing assistance with support from the agency. This is a full-time, on-site position within a dynamic, client-focused team.

Qualifications

• Exceptional communication skills across written and verbal channels.
• Self-motivated with ability to work independently and in a team.
• Meticulous record-keeping and accuracy in customer interactions.

Responsibilities

• Serve as the primary contact for insurance customers and provide information on products and services.
• Deliver prompt, accurate, and friendly service for inquiries about coverage, claims, and billing.
• Educate customers using a needs-based review to suggest suitable options.
• Assist with claim submissions and clarify policy details as needed.
• Collaborate with agency team to meet shared goals and maintain high service standards.
• Maintain thorough records of interactions to support operations and compliance.

Skills

Clear communication

Self-motivated

Attention to detail

Needs-based interviewing

Diversity aptitude

Job description

Join a dynamic insurance agency team as a Customer Service Representative (CSR), where your commitment to customer care will drive positive experiences and foster long-term loyalty for a well-established insurance agency. This full-time opportunity offers a chance to build your career in the insurance industry, even if you do not have prior insurance experience - comprehensive training will be provided to the right candidate.

If you have a sincere interest in helping others, enjoy working collaboratively, and excel at understanding and addressing customer needs, this role is a perfect fit for you.

As a Customer Service Representative (CSR), you will be at the forefront of delivering exceptional service to insurance customers. You will establish and nurture customer relationships, ensuring every interaction is handled with professionalism and care. Your work will include responding to inquiries about insurance products, policy details, claims, billing, and changes, all while providing clear and accurate information to customers. By using a customer-focused, needs-based review process, you will educate clients on insurance options that best suit their individual requirements and proactively contribute to a positive customer experience.

This position offers the unique opportunity to grow within an agency environment that values career development and the meaningful impact of each team member. The agency's commitment to professional growth and advancement ensures that your contributions are recognized and rewarded. If you are detail-oriented, proactive, and eager to develop your skills, this is your chance to become a valuable part of a supportive and successful team.

Working in Los Angeles, CA, you will benefit from being in a vibrant, diverse city known for its dynamic business community and excellent professional networking opportunities. This role provides not only valuable hands-on experience in client relationships and insurance but also access to a variety of career-building resources and advancement pathways within the agency.

Customer Service Representative (CSR) - Summary

• Serve as the primary point of contact for insurance customers, providing information and support across a range of insurance products and services.
• Contribute to an outstanding customer experience while building lasting relationships within the agency's client base.
• Receive comprehensive training and ongoing support in all aspects of insurance customer service and agency operations.

Duties & Responsibilities

• Establish and maintain positive relationships with customers, following up as necessary to ensure satisfaction and retention.
• Deliver prompt, accurate, and friendly service in response to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based, customer-focused review process.
• Assist with claim submissions and clarify billing or policy details as needed.
• Work collaboratively with agency team members to achieve shared goals and maintain high service standards.
• Maintain meticulous records of customer interactions and transactions to support agency operations and compliance.

Salary & Benefits

• Competitive hourly pay with potential for commission and performance-based bonuses.
• Opportunities for career growth and advancement within the agency.
• Paid time off for vacation and personal/sick days.
• Profit sharing and participation in agency bonus programs.
• Comprehensive benefits package designed to support your well-being and long-term success.
• Valuable hands-on experience and ongoing professional development in the insurance industry.

Qualifications & Requirements

• Exceptional communication skills, including written, verbal, and active listening abilities.
• Self-motivated and able to work independently as well as in a team environment.
• Strong attention to detail and proactive problem-solving capabilities.
• Ability to assess customer needs and conduct effective interviews to determine appropriate solutions.
• Capability to relate effectively to a diverse range of customers.
• Willingness and ability to obtain a Property & Casualty license and a Life & Health license (agency will provide guidance and support to achieve licensing).

Ideal Candidate Snapshot

• Enjoys helping others and thrives in a customer-centric environment.
• Demonstrates a positive attitude, professionalism, and a strong work ethic.
• Is willing to learn and adapt to new systems and processes.
• Values teamwork and contributes to a collaborative agency culture.
• Seeks long-term career growth and development within the insurance sector.

Other Relevant Information

• This position is with an independent contractor insurance agent.
• Employees are not employees of the insurance company but work directly for the agency owner.
• All employees must successfully complete required licensing and training as outlined by industry standards and agency policy.
• The agency values inclusivity and equal opportunity employment practices.
• Los Angeles, CA is known for its dynamic job market and offers many resources for professional growth.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.