Customer Service Representative

Confidential; New York (NY); On-site; USD 39,778 - 56,653; Full time

Job summary

A public education agency is seeking a detail-oriented Transportation Call Center Administrator in New York City. Responsibilities include managing student transportation data, resolving service issues, and providing support for safe, efficient travel. Applicants should have strong data management skills and excellent customer service abilities. This role offers a competitive hourly rate and is crucial for ensuring smooth transportation operations.

Qualifications

• High attention to detail with the ability to multitask.
• Experience handling confidential information.
• Team-oriented with strong collaboration skills.

Responsibilities

• Maintain and update student transportation databases.
• Review and close out incident reports using ServiceNow (SNOW).
• Monitor bus locations via GPS to ensure routing efficiency.
• Collaborate with school staff, parents, and vendors.

Skills

Customer service abilities

Data management skills

Attention to detail

Clear communication skills

Collaboration skills

Tools

Microsoft Office Suite

ServiceNow (SNOW)

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Confidential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $35.00/hr

We are seeking a detail-oriented and customer-focused Transportation Call Center Administrator to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City.

Key Responsibilities:

• Maintain and update student transportation databases, including bus routes, schedules, and eligibility records.
• Review and close out incident reports using the ServiceNow (SNOW) system.
• Monitor bus locations via GPS to ensure routing efficiency and timely service.
• Collaborate with school staff, parents, and vendors to resolve transportation issues.
• Assist in planning and coordinating school field trips.
• Process and manage MetroCard/OMNY distribution and related records.
• Coordinate rideshare services for students as needed.
• Support reimbursement and procurement-related tasks.
• Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting.
• Provide support in employee workforce management.

Perform data entry and other administrative tasks as assigned.We are seeking a detail-oriented and customer-focused Transportation Call Center Administrator to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City.

Key Responsibilities:

• Maintain and update student transportation databases, including bus routes, schedules, and eligibility records.
• Review and close out incident reports using the ServiceNow (SNOW) system.
• Monitor bus locations via GPS to ensure routing efficiency and timely service.
• Collaborate with school staff, parents, and vendors to resolve transportation issues.
• Assist in planning and coordinating school field trips.
• Process and manage MetroCard/OMNY distribution and related records.
• Coordinate rideshare services for students as needed.
• Support reimbursement and procurement-related tasks.
• Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting.
• Provide support in employee workforce management.
• Perform data entry and other administrative tasks as assigned.

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong computer and data management skills.
• Excellent customer service abilities.
• High attention to detail with the ability to multitask.
• Clear verbal and written communication skills.
• Experience handling confidential information.
• Team-oriented with strong collaboration skills.

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong computer and data management skills.
• Excellent customer service abilities.
• High attention to detail with the ability to multitask.
• Clear verbal and written communication skills.
• Experience handling confidential information.
• Team-oriented with strong collaboration skills.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Education Administration Programs

Referrals increase your chances of interviewing at Confidential by 2x

Get notified about new Customer Service Representative jobs in New York City Metropolitan Area.

Manhattan, NY $40,000.00-$42,000.00 3 weeks ago

New York, NY $65,000.00-$75,000.00 2 weeks ago

New York City Metropolitan Area $42,000.00-$56,000.00 3 weeks ago

Lobby Attendant Position - Luxury Condominium

New York, NY $90,000.00-$105,000.00 2 weeks ago

Manager, Customer Service Training & Quality

Client Care Representative - The Landmark, NYC

New York, NY $55,000.00-$60,000.00 18 hours ago

New York, NY $50,000.00-$60,000.00 2 weeks ago

Jamaica, NY $50,000.00-$70,000.00 1 month ago

Customer Experience Analyst Lead (Customer Support)

New York, NY $110,000.00-$158,000.00 2 weeks ago

New York, NY $60,000.00-$90,000.00 1 month ago

Brooklyn, NY $57,000.00-$58,000.00 2 days ago

New York City Metropolitan Area $22.00-$25.00 3 weeks ago

New York, NY $70,000.00-$100,000.00 1 week ago

Customer Relations Representative - State Farm Agent Team Member

New York, NY $60,000.00-$70,000.00 6 months ago

Customer Service Representative - State Farm Agent Team Member

New York, NY $60,000.00-$85,000.00 2 days ago

New York City Metropolitan Area $115,000.00-$125,000.00 3 weeks ago

New York, NY $50,000.00-$60,000.00 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.