Compliance and Account Management Coordinator, Impartial Hearing Order Implementation Unit - 25502

NYC Public Schools; New York (NY); On-site; USD 72,114 - 79,325; Full time

Job summary

NYC Public Schools is looking for a Compliance and Account Management Coordinator to ensure compliance with Impartial Hearing Orders related to special education services. The role involves significant coordination, communication with families, and thorough documentation to ensure timely implementation of educational services. Candidates should have relevant educational backgrounds, strong analytical skills, and experience in community-oriented tasks.

Qualifications

• Requires two years of related experience.
• Project management experience is preferred.
• Knowledge of NYCPS policies and procedures is an asset.

Responsibilities

• Ensure timely and efficient review and interpretation of Impartial Hearing Orders.
• Manage DAITS for all Action Items.
• Correspond with parents and representatives regarding service implementation.

Skills

Analytical thinking

Problem-solving

Interpersonal skills

Communication

Attention to detail

Education

Baccalaureate degree from an accredited college

High school graduation or equivalent with relevant experience

Tools

Microsoft Office (Excel, PowerPoint, Word)

Financial Accounting and Management Information System (FAMIS)

Job description

Compliance and Account Management Coordinator, Impartial Hearing Order Implementation Unit - 25502

Join to apply for the Compliance and Account Management Coordinator, Impartial Hearing Order Implementation Unit - 25502 role at NYC Public Schools

Compliance and Account Management Coordinator, Impartial Hearing Order Implementation Unit - 25502

2 weeks ago Be among the first 25 applicants

Join to apply for the Compliance and Account Management Coordinator, Impartial Hearing Order Implementation Unit - 25502 role at NYC Public Schools

Get AI-powered advice on this job and more exclusive features.

Position Summary: The Compliance and Account Management Coordinators will ensure the timely, effective and efficient review and interpretation of Impartial Hearing Orders, as well as performing professional account management work of moderate difficulty and responsibility ensuring that the New York City Public Schools (NYCPS) renders payments and delivers special education services pursuant to special education due process Impartial Hearing Orders. Reporting to the Directors of Compliance and Account Management, and supported by Team Leads, the Compliance and Account Coordinators will interpret and unpack hearing orders; review SESIS, the Impartial Hearing System, and related systems as necessary to determine compliance metrics for hearing orders; assist in ensuring Action Item implementation; monitoring activities related to implementation; and be responsible for the day-to-day compliance workflow of the Unit; respond to inquiries from parents, advocates, attorneys, and schools; collect required documentation and information to establish funding parameters; and process tuition payments pursuant to Impartial Hearing Orders. This position works closely with the Community Engagement and Support team of the Implementation Unit, Implementation Liaisons within the various Program Offices as well as the Billing and Invoicing team of the Division of Financial Operations (DFO). Performs related work.

Reports to: Director of Implementation Unit Compliance; Director of Implementation Unit Account Management

Direct Reports: N/A

Key Relationships: Office of the Auditor General (OAG), Office of the General Counsel Impartial Hearing Office (IHO), Committees on Special Education (CSE), Office of Related Services (ORS), Office of Pupil Transportation (OPT), Office of Student Enrollment (OSE), Office of Student Health (OSH), Division of Financial Operations (DFO), District 75 (D75), Administrators of Special Education (ASEs), Directors of Special Education (DSEs), and Central Based Support Team (CBST); New York City Office of Administrative Trials and Hearings (OATH), parents, advocates and attorneys.

Responsibilities

Individual can be assigned to either of the work areas below:

Compliance

• Correspond with parents and their representatives, including public advocacy groups and attorneys regarding the status of implementation awarded special education services to students.
• Collaborate with the Customer Support/Community Engagement Team to ensure prompt resolution of community outreach regarding the implementation of awarded services.
• Review and interpret Impartial Hearing Orders to determine actions necessary to implement required remedies.
• Enter action item data into Decision Action Item Tracking System (DAITS) daily on a high-volume basis.
• Format daily Decision Cognos Report as necessary and upload to LV Case Tracker.
• Assign cases for unpacking.
• Review unpacked orders for accuracy and approve as appropriate; take necessary steps and collaborate with staff and Team Leads for any needed corrections.
• Work with staff within the office and across NYCPS program offices to achieve timely implementation of orders.
• Support and monitor the implementation of awarded services in coordination with CSE, ASE, DSE, D75, OSE, OPT, OSH, DFO and CBST personnel.
• Manage DAITS for all Action Items by actively tracking all deadlines and ensuring that benchmarks are met.
• Interpret Individualized Educational Programs (IEPs) and other Special Education Student Information System (SESIS) documents to determine pending entitlements and other required actions.
• Review and analyze documents in the Impartial Hearing System as necessary to ensure the accuracy of DAITS action items.
• Assess and determine actions necessary to solve outstanding problems and implement the required remedies.
• Ensure appropriate services and payments are rendered; implementation is achieved; documents are uploaded to Decision Action Item Tracking System (DAITS); outreach is conducted; and that appropriate evidence of outreach and compliance is obtained and uploaded to DAITS.
• Manage DAITS for all Action Items by actively tracking all deadlines and ensuring that benchmarks are met.
• Coordinate with Account Management team within the Implementation Unit and the billing team within Division of Financial Operations to ensure timely and accurate authorizations and payments. Assist in this area as needed.
• Assist in the review and response to quarterly reports from Independent Auditor.
• Perform as necessary administrative and clerical tasks required to organize and optimize unit performance of all the above work.
  
  

Account Management

• Correspond with parents and their representatives, including public advocacy groups and attorneys regarding the status of payments for awarded special education services to students.
• Respond to parents, parent advocate and attorney inquiries regarding reimbursement and payment requirements and procedures; ensure that adequate and responsive procedures are in place.
• Coordinate the timely authorization of payments for services awarded pursuant to impartial hearing orders.
• Communicate with parents, parent advocates and attorneys to obtain information concerning the payment of services and provide support regarding NYCPS billing and payment procedures.
• Collaborate with the Customer Support/Community Engagement Team to ensure prompt resolution of community outreach regarding the implementation of awarded services.
• Work closely with parents, parent advocates and attorneys to effectively set up and maintain accounts for services awarded, including those pending settlement or appeal until the conclusion of the case or until the award is exhausted.
• Ensure appropriate services payments are rendered; payments are processed; documents are uploaded to Decision Action Item Tracking System (DAITS); outreach is conducted; and that appropriate evidence of outreach and documentation to enter payments is obtained and uploaded to DAITS.
• Assess and determine actions necessary to solve outstanding problems and implement the required remedies.
• Resolve accounting discrepancies and irregularities.
• Utilize computer systems for accounting purposes and to maintain adequate records regarding the implementation of administrative decisions.
• Perform general office management tasks, including filing and maintaining records.
• Research cases to determine the status of outstanding claims and calculate amounts due.
• Responsible for maintaining payment records regarding the implementation of administrative decisions.
• Examine and analyze documents regarding payments for services awarded pursuant to impartial hearing orders.
• Liaise with other NYCPS financial offices to ensure payments are not duplicated across NYCPS offices.
• Contribute to the development of internal controls, systems, and operating procedures to ensure timely and proper authorization for impartial hearing ordered services.
• Manage DAITS for all Action Items by actively tracking all deadlines and ensuring that benchmarks are met.
• Coordinate with the Compliance Team within the Implementation Unit and the billing team within Division of Financial Operations to ensure timely and accurate authorizations and payments. Assist in this area as needed.
• Assist in the review and response to quarterly reports from Independent Auditor.
• Perform as necessary administrative and clerical tasks required to organize and optimize unit performance of all the above work.
  
  

Qualification Requirements

Minimum

• A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.
  
  

Plus

In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in "1" above.

Preferred

• Analytical thinker with expertise in situational problem-solving skills; ability to prioritize and follow-up.
• Project management experience is a plus.
• Excellent interpersonal skills in working with education and non-education personnel internal and external to the NYCPS.
• Strong communications skills, both spoken and written, and ability to organize facts and present information and figures in a clear, concise, and logical manner.
• Attentive to detail and extremely well-organized.
• Ability to work under pressure and navigate an environment that is extremely high paced with projects under tight and changing deadlines.
• Ability to learn quickly and continuously and be responsive to constructive feedback.
• Knowledge of NYCPS policies and procedures and the ability to interpret and apply policies effectively.
• Ability to work independently as well as part of a team.
• Knowledge of NYCPS systems, including Impartial Hearing System, SESIS, Financial Accounting and Management Information System (FAMIS), and COGNOS.
• Knowledge of Microsoft Office applications, e.g., Excel, PowerPoint, and Word.
• Excellent investigative and research skills.
• Enjoys a fast-paced environment.
  
  

Salary: $72,114 - $79,325

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

• New York City Residency is NOT Required *
  
  

We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Primary and Secondary Education

Referrals increase your chances of interviewing at NYC Public Schools by 2x

Sign in to set job alerts for “Account Coordinator” roles.

New York, NY $64,350.00-$65,000.00 2 weeks ago

New York, NY $60,000.00-$64,350.00 4 weeks ago

New York, NY $101,000.00-$145,000.00 2 days ago

New York City Metropolitan Area $75,000.00-$90,000.00 3 weeks ago

Manhattan, NY $60,000.00-$90,000.00 3 weeks ago

New York, NY $85,000.00-$90,000.00 1 week ago

Junior Account Executive, Consumer Lifestyle

Floral Park, NY $45,000.00-$50,000.00 2 days ago

New York, NY $84,000.00-$120,000.00 2 days ago

New York, NY $80,000.00-$130,000.00 1 week ago

New York, NY $95,000.00-$105,000.00 1 day ago

New York, NY $76,000.00-$133,000.00 2 weeks ago

New York City Metropolitan Area $45,000.00-$60,000.00 1 week ago

Brooklyn, NY $60,000.00-$90,000.00 13 hours ago

New York, NY $105,000.00-$147,000.00 1 week ago

New York, NY $105,000.00-$152,000.00 2 days ago

Newark, NJ $68,000.00-$72,000.00 1 hour ago

New York, NY $40,000.00-$50,000.00 1 day ago

New York, NY $62,000.00-$70,000.00 5 days ago

New York, NY $58,000.00-$70,000.00 1 month ago

Regional Account Manager Foodservice, East

New York, NY $100,000.00-$135,000.00 2 weeks ago

New York, NY $61,500.00-$82,300.00 10 hours ago

New York, NY $65,000.00-$70,000.00 2 weeks ago

Holmdel, NJ $65,000.00-$160,000.00 1 month ago

Strategic Account Manager, Food & Beverage

New York, NY $95,000.00-$105,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.