UAS Coordinator

Centers Plan for Healthy Living; New York (NY); On-site; USD 43,753 - 81,255; Full time

Job summary

Centers Plan for Healthy Living is looking for a UAS Coordinator to join their team in New York. This role will involve assisting with member care in the Managed Long Term Care program by coordinating visits and communication within a multidisciplinary team. Ideal candidates will have a strong customer service background, excellent communication skills, and the ability to multitask effectively. This full-time position provides an opportunity to contribute to a meaningful healthcare experience.

Qualifications

• 2 years of customer service experience required.
• Strong written and verbal communication skills essential.
• Bilingual candidates preferred.

Responsibilities

• Assists in scheduling member visits and tracking appointments.
• Coordinates communication between Field Assessors and care team.
• Documents daily calls and follows care coordination guidelines.

Skills

Strong written and verbal communication skills

Customer service experience

Computer proficiency

Strong multi-tasking abilities

Education

HS Diploma

Bachelor’s Degree

Tools

Microsoft Office applications

Excel

Job description

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Centers Plan for Healthy Living's goal is to create the ultimate healthcare experience that provides our members, their families, healthcare decision makers, and general caregivers with the guidance and plans they need for healthy living.

Job Summary

The Care Coordinator works within a multidisciplinary care team to help assist with the care of members enrolled in CPHL Managed Long Term Care program and other LOBs to facilitate, schedule and arrange a variety of treatments and healthcare related activities.

Reporting Relationships

Reports to Care Coordination Manager and shares a collaborative relationship with the Care Management Team and other departments involved in member’s care.

Responsibilities

PRIMARY RESPONSIBILITIES:

• Assists in scheduling of ongoing member visits such as UAS Assessments for the Field Assessors which includes tracking and rescheduling of canceled appointments.
• Must reach daily scheduling quotas
• Provide a daily report of all scheduled visits
• Assists with uploading all UAS documents into members files accordingly
• Generates member correspondence and handles mailings as needed.
• Coordinates communication between Field Assessors and other members of the multidisciplinary team
• Documents daily calls and follows care coordination documentation guidelines which includes but are not limited to: documentation of problems, interventions and outcomes.
• Acts as liaison and member advocate between the member/family, physician(s) and the care team to ensure timely and effective communication in regards to scheduling the member’s assessment
• Participates in on-going education activities
• Ensures that all job responsibilities are carried out in compliance with CPHL policies, NY State and Federal regulations.
• Other assigned duties
  
  

Education

Education and Experience:

Required: HS Diploma

Preferred: Bachelor’s Degree

Required

Type of Experience:

• 2 years customer services experience
• Strong written and verbal communication skills
• Computer proficiency
• Strong multi-tasking abilities
  
  

Preferred

• Experience working within a managed care environment
• Experience working with the geriatric population
• Bilingual
  
  

Specific Technical Skills

Preferred: Computer proficiency in Microsoft Office applications, Excel

Certifications/Licensure

Required: None

SCOPE INFORMATION

# Direct Reports: 0

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to operate a computer and telephone
  
  

The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required.

Centers Plan For Healthy Living is committed to leveraging the diverse backgrounds, perspectives and experiences of our workforce to create opportunities for our employees and our business. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law and will not be denied employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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