Customer Service Representative

Connections Personnel; Berkeley Heights (NJ); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO

401(k) Life Insurance

Job summary

A staffing agency in Berkeley Heights is seeking a motivated individual for a Customer Service role. This entry-level position involves facilitating communication with customers and vendors, resolving complaints, and assisting the sales team. Ideal candidates should have excellent communication skills and prior customer service experience. Benefits include medical and dental coverage, PTO, and a 401(k) plan upon permanent hire.

Qualifications

• Must have at least 2 years of customer service experience in an office.
• Ability to work independently.
• Experience with Business to Business communication.

Responsibilities

• Answer phone calls from customers, vendors, salespersons.
• Heavy email communication with customers, sales reps, and vendors.
• Resolve customer complaints and direct to customer sales/marketing.

Skills

Excellent communication skills

Team Player

Basic investigative / deductive reasoning skills

Education

2 years of customer service experience

Job description

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Connections Personnel provided pay range

This range is provided by Connections Personnel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Connections Personnel is hiring for a temp hire Customer Service position for our client located in Berkeley Heights. Looking for a motivated individual to join a great company!

Requirements:

• Prefer to have at least 2 years of customer service experience in an office, but willing to train the right candidate.
• Must have excellent communication skills
• Team Player
• Experience with Business to Business
• Ability to work independently
• Answer phone calls from customers, vendors, sales persons, etc.
• Heavy email communication with customers, sales reps and vendors.
• Communicate with outside personnel for special needs or events
• Order entry, follow up, and expediting.
• Prepare quotes, offer product add-ons and upsell
• Process returns to vendors
• Product knowledge and training offered
• Calculate customer and dealer prices
• Track shipments
• Basic investigative / deductive reasoning skills a plus
• Offer support to outside sales team
• Resolve customer complaints
• Direct to customer sales/marketing

Salary $20-22..00 a Hour

Schedule: 8:00am-430 pm

Benefits: Medical, Dental, PTO, 401k Life Insurance- Once Hired perm

For immediate consideration please apply online at: https://connections.securedportals.com/apply/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Manufacturing

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Inferred from the description for this job

Medical insurance

401(k)

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